Customer Service Representative

Professional Summary

Dedicated Customer Service professional with expertise in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction. Skills

Effective Communication

Problem-solving

Time management

Stress management

Customer relationship management (CRM)

Work History

Customer Care Specialist

ACE DENTAL EXAMS, Brampton, ON [01/2024 to 11/2024] Engaged customers via chat and phone, delivering solutions to meet sales goals and performance metrics. Collaborated across teams to ensure high-quality service.

Sales Representative

Apollo Moving, Mississauga, ON [09/2020 to 11/2023] Created precise estimates, managed cost data, and generated reports to support sales goals. Utilized technical skills to drive new business and meet targets with leads and clients.

Security Officer

SMS Security, Toronto, ON [01/2020 to 08/2020]

Ensured a secure environment through access control, surveillance, and policy enforcement. Trained staff, documented incidents, and maintained safety standards and equipment. Education

Dental Assistant Level I & Level II (Diploma)

Anderson College of Health, Business and Technology Mississauga, ON, Canada [19 July 2021 - 25 November 2022]

Bachelor of Dental Surgery (BDS)

Thai Moogambigai Dental College and Hospital

Chennai, Tamil Nadu, India [7 October 2012 – 19 August 2018]

Dental Office Administration (Diploma)

Dr.M.G.R University

Chennai, Tamil Nadu, India [12 Feb 2016 – 23 July 2017] References :- Available Upon Request

Joydeep Biswas

Brampton, ON +1-647-***-**** **********@*****.***

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