Customer Service Data Entry

GLORIA EDDINGTON

CELL: 661-***-**** or EMAIL: ******.***********@*****.***

OBJECTIVE: Customer Service / Billing/Data Entry

SUMMARY OF QUALIFICATIONS

• Extensive experience (18 years) in Customer Service including Billing/ Data Entry

• Performance-driven and resourceful, ability to adapt to internal principles, policies, programs

• Excellent work ethic: consistently recognized and awarded for customer service - handled more customers with fewer grievances, meeting sales incentives, accuracy of work performed, and for outstanding attendance

• Actively involved / volunteer with Kern County groups aiding the community BUSINESS SKILLS

Typing 40 wpm / 10 Key 152 net strokes per minute • Filing • Phones Billing / Collections • Light Payroll • Data Entry • Cashiering Computer: MS Word / Introduction Excel / Internet Programs: CRM / ICOMS WORK EXPERIENCE

04/22 – 10/22 Customer Service Billing Maximus Folsom, CA

• Process payment the online portal

• Verified accuracy of billing and corrected any errors 01/20 – 04/22 Customer Service Representative Panther Group Maynard, MA

• Setup vaccine appointments

• Schedule transportation for vaccine appointments to senior care facilities 01/20 - present Cashier/Customer Service Wal-Mart Supercenter Bakersfield, CA

• Grocery and merchandise checker

• Process money orders, payroll/government checks and money transfer 3/01 – 06/19 Customer Service specialist Spectrum Communication Bakersfield, CA

• Sold cable products, basic trouble shouting (cable boxes, internet/phone modems)

• Data entry, payment processing in person and over phone

• Handle customer sensitive information

EDUCATION

Bakersfield College – No Degree Bakersfield, CA

Bakersfield High School – Diploma Bakersfield, CA

REFERENCES

Available Upon Request

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