Forklift Operator Customer Service

MOHAMMED MUSTAPHA MUYIDEEN

Montreal, QC H*T *E* +1-438-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated and enthusiastic Retail Supermarket former employee with over six years of working experience in customer service, sales and maintaining a clean and organized store environment. Proven track record of enhancing operational efficiency at Shoprite Kumasi-Ghana. Assisted customers with purchases, answer queries and resolve customers complaints. Maintained store displays, restocking shelves and ensure store cleanliness. Collaborate with colleagues to achieve sales targets and store goals. SKILLS

• Ability to work varied shifts,

weekends and holidays.

• Ensuring accurate

labelling and documentation

of stock.

• Maintained a safe and

organized workspace adhering

to Store policies and

procedures.

• Collaboration with Team

members to meet Sales target

and quality standards customer

service.

• Utilized materials handling equipment (Forklift, Pallet Jacks)

• Attention to Detail safety protocols & procedures

• Driving Skill - Car, Bus or Van

• Forklift Operation

• Self-Motivated, Discipline, Team collaboration

and Communication.

• Can speak Arabic Language fluently and other

Ghanaian Languages including English

WORK HISTORY

Shop Worker, 07/2022 - 02/2024

Shoprite, Kumasi - Ghana.

• Preparation of Shop display stock.

• Implemented safety protocols to prevent injuries and damage to customers and colleagues.

• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

• Ensured accurate sorting of stock for display.

.

Warehouse Worker, 04/2018 - 01/2021

Lulu Hypermarket – Jeddah, Saudi Arabia

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

• Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Transported goods between warehouse locations according to shipment and storage needs.

• Operated forklift in compliance with OSHA guidelines and organizational policies. Commercial Driver, 04/2010 - 10/2017

Own Vehicle – Mecca, Saudi Arabia

• Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.

• Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.

• Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.

• Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation. EDUCATION

High School Certificate : Technical Arts, 06/1989

Asamankese Senior High & Technical College - Asamankese, Ghana LANGUAGES

English, Arabic and African Local Language

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