Customer Service Quality Assurance

Professional Summary

Skills

Work History

CHIVONNE PORTER

Gary, IN 805-***-**** *********@*****.***

Assembler skilled in managing multiple tasks with frequently changing priorities. Meets deadlines and continuously projects a positive attitude.

Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines.

Assembler with 10-15 years experience in plastics manufacturing and warehouses. Proficient in blueprint interpretation.worker

Hard worker 15 years experience. Areas of expertise include. Skilled in final assembly processes

Safety and compliance

Quality assurance and control

Small parts assembly

Qualified in blueprint interpretation

Expert in mechanical assembly

Fusing, cutting and measuring tools experience

Assembly and production

Certified forklift operator

Manufacturing

Stock Associate 11/2018 to Current

Kohl's Merrillville – Merrillville, IN

Completed all daily tasks and special assignments with an efficient and quality-driven approach. Completed all cleaning, stocking and organizing tasks in assigned sales area. Stocked and replenished merchandise according to store merchandising layouts. Customer Service Representative 08/2018 to 10/2018 DialAmerica – Indianapolis, Indiana

Communicated all store initiatives and promotions to customers to generate return business. Researched and corrected issues with accounting records and service responses. Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.

Asked open-ended questions to assess customer needs. Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Recommended products and services aligned with customers' needs and preferences. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Learned, referenced and applied product knowledge information. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Resourcefully responded to customer requests for products, services and information. Helped drive sales goals and achieve monthly quotas. Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.

Education

Demonstrated dedication to continuously improving sales abilities and product knowledge. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Set up and explained new membership contracts.

Assembler 09/2018 to 10/2018

BelFlex Staffing Network – Indianapolis, IN

Tested electrical controls and components on the line. Aligned motor, air end and coupling using calipers, dial indicators and straight edges. Disassembled, reassembled and corrected changeover. Verified part Numbers and placed parts in appropriate shipping containers. Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties. Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.

Received and correctly processed both written and verbal instructions, prints and work orders. Competently installed foam insulation on tubing and controls. Planned and paced work efficiently in order to meet daily, weekly, project or production goals. Inspected and tested components, assemblies and power tools. Observed all safety policies and procedures

Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings. Scanner 08/2017 to 01/2018

Inmar – Indianapolis, IN

Verified part Numbers and placed parts in appropriate shipping containers. Received and correctly processed both written and verbal instructions, prints and work orders. Observed all safety policies and procedures

Planned and paced work efficiently in order to meet daily, weekly, project or production goals. Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping. High School Diploma 2002

Roosevelt High School - Gary, IN

Bachelor of Arts: English Current

Calumet College of Saint Joseph - Whiting, Indiana

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