Customer Service Team Member

Kimberly Crawford Phone: 778-***-****

Surrey, BC ***********@*****.***

Highlights of Skills

Over 10 years’ experience working in customer service

Exceptional communication skills and problem-solving abilities

Ability to work independently and in teams as an effective team member

Proficient technical skills experienced with Outlook, and Word, and Excel

Trustworthy individual dedicated to meet deadlines and work efficiently

Handled enquires and solved customers problems; educated in how to deal professionally with ‘conflict resolution’

Highly organized, punctual and dependable willing to adapt and learn

Experienced at using a POS system, and handling cash and card transactions

Work Experience

Volunteer Administrative Support July 2024-Present

Oak Neighborhood Hub Society- Surrey, BC

Cleaner/Janitor 2018 – 2022

Sub-Contractor Commercial Residential- Lower Mainland, BC

Temporary Worker 2020 - 2021

Express Employment Professionals- Langley, BC

Residential/Commercial Cleaner 2017 - 2019

Contracts- Langley BC

Customs Brokerage Clerk 1998 –2016

The Cole Group- Richmond, BC

Cashier/Server 2013–2014

IHOP Restaurants- Richmond, BC

Cashier/Customer Service 2011–2013

PetSmart, Inc.- Burnaby, BC

Education

Kwantlen University College 1995

Office Administration Diploma- Surrey, BC

Certifications

●Microsoft Excel Essential, DIVERSEcity Centre- Surrey, BC 2024

●Mental Health First Aid Canada- Online 2024

●SuperHost, Employability Training Center- Surrey, BC 2023

●Food Safe, Employability Training Center- Surrey, BC 2023

●WHMIS, Employability Training Center- Surrey, BC 2023

●Forklift, Safegen Training INC- Surrey, BC 2023

●OFA-1, Safegen Training INC- Surrey, BC 2023

●Computer Basic Skills, Employability Training Center- Surrey, BC 2023

●I M change, Progressive Intercultural Community Services, Society- Surrey, BC 2023

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