Quality Assurance Data Entry

SHANNON D.

TORRES

Phone: 254-***-**** Email: **********@*****.***

Address: **** ****** ******* *** *********, Texas 78130 Summary

High energy, seasoned Quality Assurance expert seeking an opportunity with an organization that needs a team oriented, fast paced member within their ranks.

Work Experience

QUALITY ASSURANCE ANALYST – TaskUS – New Braunfels, Texas – December 19 – June 23

● Collaborated with a multitude of departments, to include executive leadership, to conduct effective performance management operations for the Robinhood account

● Remotely and locally reviewed agent performance to ensure key behaviors were being exhibited throughout job functions

● Maintained relations with leadership, clients, and contact center staff to ensure satisfaction by all parties

● Performance coachings, based on real-time data, to target areas of opportunity amongst staff, boosting overall site ratings

● Tasked with responsibility for weekly reporting analytics, providing data to site leader and clientele alike

● Tasked with training, mentoring, and developing junior analysts to manage and complete caseloads FRUAD PREVENTION SPECIALIST– CBE Companies, Inc.- New Braunfels, Texas - August 18 – December 19

● Conducted thorough investigations of suspicious activities and potential fraud cases in Robinhood accounts, ensuring compliance with regulatory requirements and company policies.

● Utilized fraud detection tools and systems to identify and mitigate fraudulent activities, effectively minimizing financial losses for both customers and the company.

● Cultivated relationships with agents and department leaders alike to promote growth, teamwork, and credibility

● Responsible for high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies

● Collaborated with internal teams, including Risk Management and Legal, to escalate complex fraud cases and coordinate appropriate actions to protect customers and maintain the integrity of the platform. DATA ENTRY CLERK – Larson Brothers Photography – Fresno, California – September 05 – May 06

● Collaborated with cross-functional teams, such as sales and marketing, to gather and input customer data, order details, and other relevant information into the system.

● Conducted regular quality checks on entered data to identify and resolve any discrepancies or inaccuracies, ensuring high data quality standards.

● Organized and maintained a large volume of digital and physical files, ensuring easy retrieval and accessibility for the photography team.

● Prioritized and managed multiple data entry tasks simultaneously, meeting deadlines and maintaining a high level of productivity.

● Actively sought additional responsibilities/tasks to contribute to overall location success

● Entered and updated product information, including pricing, descriptions, and specifications, into the company's database with accuracy and efficiency.

Education

A.S. APPLIED SCIENCE – Heald Community College – 1995

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