Customer Service Accounts Payable

Adriene M. Thompson

Tampa, FL ***** • 727-***-**** • ****************@*****.*** • WWW: Indeed .com / Linkden.com Professional Summary

Acquiring skills and adaptability are key Personality traits. Currently looking for longevity employment with a growing organization. Self motivated, great work ethic with clients and customer service since '98. Has work well REMOTE from home five years . Energetic Admissions Representative with five years of experience and special talents in networking, sales and persuasive communication. Talented at presenting information to large groups, maintaining recruiting quotas and staying up-to-date with admissions policy changes. Led campus tours and attended recruiting events to boost enrollment.

Accomplishments

Supervised team of 25-35 Employees

Top Collector

Business Certificate (6 month course)

Skills

Microsoft Office

Excellent interpersonal and communication

Time Management

LexisNexis

Enrollment Processing

Accounts Payable and Accounts Receivable

Customer Accounts Management

Personal Interviews

Sales

Telephone Interviewing

Work History

Senior Admissions Representative, 06/2018 to 04/2023 Ultimate Medical Academy – Tampa Fl

Student Education Counseling, Ultimate Medical Academy Providing students with career, academic and educational guidance goals in pursuit of AA/AS degree in medical field

Conducting assessments to determine students' strengths, weaknesses, interests and aptitudes. Conducted interviews with participants to assess eligibility. Sales Representative, 05/2015 to 06/2018

AGR – St Petersburg Fl

AGR

Negotiated services, sales & terms; Assessed clients' energy needs recommended purchase of electricity supply from AGR

Consulted sales contracts commercial & residential in over 20 states. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Collections Specialist, 09/2013 to 08/2015

Globel Trust Management – Tampa, FL

Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements. Collection Manager, 01/2009 to 06/2013

Dunstone Financial – Clearwater, FL

Contacted customers to discuss late payments and options for remitting amounts due. Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

Monitored payments due from clients and promptly contacted clients with past due payments. Processed payments and applied to customer balances. Collector, 03/2002 to 01/2009

Van Ru Credit Corporation – Largo, FL

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Persistently reached out to customers with extremely past due accounts to recover lost revenue. Contacted customers to discuss payment schedules and set up or immediately process payments. Negotiated with account holders to devise repayment plans and minimize collections receivables. Education

No Degree: Buiness/Psychology

Polk State College - Winter Haven, FL

Earned 16 credited hours: Studied Evaluated patients gathering history before diagnosing behavioral issues that need attention. Studied cognitive, emotional and social processes and behavior by observation; interpreting and recording how people relate mentally.

Business (minor) Studying: Business careers in many different industries, such as Management, Healthcare, Marketing, Informational Technology, and Financial Services etc. Professional License: Cosmetology, 09/1991

Del's Beauty School - Auburndale, FL

Worked on hair, skin, nails, color and makeup as well as scalp and skin treatments. Was known as “The Queen” of cuts, style's Up-do's and custom hair extensions Certifications

High school Diploma

Professional Cosmetologist License

Business Certificate

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