Executive Assistant Human Resources

KARL MILLER

Rio Rancho, New Mexico 505-***-**** ********@**.***

EXECUTIVE ASSISTANT

C-LEVEL SUPPORT PUBLIC RELATIONS STRATEGY ADMINISTRATIVE COORDINATION

Offering 20+ years in proactive support of high level leadership, beginning as Legislative Aide to the Majority Leader of the Ohio House of Representatives and progressing to over 15 years with top tier industry leader Apple — assisting VPs, Directors, and global team members. Achievement-oriented, highly organized with a passion for Apple culture and the drive to excel. Thrives within deadline-driven, high stress environments with a unique talent for reducing complexity and proactively resolving challenges — ensures C-levels are empowered with clear, concise, and relevant information without distraction. Excellent team work ethic with seasoned experience to work well independently.

AREAS OF EXPERTISE

Project Management • Event Coordination • Quick Learner • C-Level Support • Public Relations • Deadline Driven

Administrative Support • Point Of Contact (POC) • Confidentiality • Correspondence • Reporting Office Communications • Travel/Logistics • Documentation CAREER EXPERIENCE

Apple, Inc. Cupertino, CA

2000 – 2017

SENIOR PROJECT MANAGER / EXECUTIVE ASSISTANT TO VICE PRESIDENT OF HUMAN RESOURCES 2013 – Present

Progressed consistently over 15+ years with the world’s leader in innovative, truly magical consumer technical products due to a track record of rapidly assimilating new responsibilities, going beyond the call of duty, and thriving within an environment that demands excellence. Effectively and efficiently coordinated mission critical board/executive meetings on behalf of VP of HR and board members. Expertly coordinate and delegate responsibilities of administrators responsible for budget, travel costs, and meeting expenditures.

Partnered with executive assistants within the HR Leadership Team to compile relevant project KPIs, compile data into clear, concise reports, and ensure the VP of Worldwide Human Resources is thoroughly informed of all current/future works in progress. Authored performance evaluations of EAs.

Clarified any project lapse or gap; responded to all questions and concerns with a proactive, can-do philosophy.

Analyzed headcount requests (up to 3K personnel) per week with a $110M+ annual HR budget.

Leveraged organizational and multitasking strengths to proficiently arrange all facets of logistics and travel for major speaking engagements (nationally/internationally).

Select programs include major addresses to Apple team members in APAC and EMEIA, key commencement addresses at prestigious universities, and renowned conferences (Fortune Braintech, Ebony Magazine Most Powerful Women).

SENIOR PROGRAM / PROJECT MANAGER, Retail Human Resources 2004 – 2013 Spearheaded HR process improvement for 55K+ global retail employees; specialized in US and APAC project, systems, and program management support. Authored HR online content for internal staff; organized/ compiled personnel data, HR trends, and key demographic information.

Used strong teamwork and project management talents to work with Team Directors (US, Japan, Australia, China), provide key support, ensure HR programs have a consistent delivery, and administer HR expenses.

Created China’s 1st ever employee benefits handbook. HUMAN RESOURCES HELPLINE / OPERATIONS MANAGER 2000 – 2004 Led a team-centered effort in rapid, high quality response to all questions/concerns regarding employee benefits; supervised a 12 member call center providing clear, concise, user-friendly answers to 12K global employees.

Slashed $1.2M in annual costs by reengineering the helpline to a self-service model.

Tracked KPIs (talk time, # of calls, quality), evaluated performance, led training for continuous improvement.

Created the call tracking system. Reviewed HR content for online use. Analyzed retail headcount data. Continued…

KARL MILLER

Rio Rancho, New Mexico 505-***-**** ********@**.*** Providian Financial San Francisco, CA 1999 – 2000

PROJECT MANAGER, Executive Office

Oversaw a cross-functional team specializing in surveying, measuring, and reporting client satisfaction trends. Innovated a customer satisfaction survey in conjunction with Barry Leeds Research. Created call center scripts; analyzed marketing product offers and fulfillment materials to ensure regulatory and legal compliance. Studied various tools and resources to quantify customer satisfaction and continuously drive customer service improvements.

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Excellent experience prior to 1999 includes ASSISTANT VICE PRESIDENT FOR QUALITY & COMPLIANCE, Huntington Banks. LEGISLATIVE AIDE, MAJORITY LEADER, Ohio House of Representatives. Details upon request.

ADDITIONAL INFORMATION

Master's Degree ~ Political Economics

The Ohio State University, Columbus, Ohio

Minority Masters Academic Fellow

Bachelor's Degree ~ Political Science

Central State University, Wilberforce, Ohio

Magna Cum Laude, Gold Cord Academic Honors

U.S. Department of State grant recipient to Study at Faculté D’Institute (France) Technical Snapshot: Mac OS, FileMaker, Keynote, Pages, Microsoft Office Suite, SAP

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