It Support Security Analyst

Kyle Vu

Security Analyst

**** *********** ** // ****** *****, TX 75028 // 813-***-**** // **********@*****.***

PROFILE

Detail-oriented individual with 2+ years of hands-on experience in IT support, cybersecurity, and network security. Skilled in troubleshooting and securing both hardware and software systems, with a solid understanding of Windows, Linux environments, and virtual systems. Strong ability to communicate technical issues to non-technical stakeholders.

EXPERIENCE

IT SPECIALIST

NW Florida State College // August 2023-July 2024

• Provided technical assistance and support for questions and issues related to computer systems, software, and hardware.

• Installed, modified, and repaired information technology hardware and software.

• Acted as the first line of defense against potential security issues.

• Maintained technology inventory records and technical documentations.

• Assumed responsibility for ensuring customer issues are properly resolved in a timely manner.

• Completed annual compliance training for risk management.

• Performed other duties as assigned by the Chief Information Officer.

HELP DESK SUPPORT

Vy Nguyen Computing Services / August 2021-October 2022

• Identified, troubleshot, and fixed minor and complex technical problems of computer and network systems.

• Assisted in installing internal network connection, printer, scanner, fax machine, and telephone system.

• Assisted with making T568A and T568B Cat5E, Cat 6, and Cat 7 cables; replacing defective laptop components; installing additional hardware and peripherals. Diagnose system hardware and network connectivity problems.

• Managed backup, repair and maintenance of users’ computers.

• Assisted on team installing hardware and software upgrades.

SCHOOL PROJECTS AT OKALOOSA TECHNICAL COLLEGE

• Configuring Microsoft Defender Firewalls and remote access VPN, creating firewall rules to allow and block DNS.

• Password cracking, analyzing password hash files with rainbow tables and performing log analysis in Kali Linux.

• Creating and testing honeypots with Pentbox to detect malicious network traffic.

• Performing network and email traffic reconnaissance, analyzing network packet captures in Wireshark.

• Scanning for security Vulnerabilities on Windows workstations and Linux servers with the Security Evaluator Tool.

• Hardening and securing access for a Cisco network switch. Changing default user and password settings and creating new user admin accounts with complex password enforcement.

• Using the windows Local Security Policy tool to configure password restrictions and enforce password settings.

• Configuring BitLocker to encrypt OS on a Windows workstation.

EDUCATION

Okaloosa Technical College – Fort Walton Beach, FL (2022 – 2024)

• Applied Cyber Security, Pursuing CompTIA CySA+ (Completed 5/24)

• Technology Support Services (Completed 4/23)

High School Diploma, Newsome High School – Lithia FL (2014-2018)

CERTIFICATIONS

• CompTIA Security + Expiration date: 05/14/2027

• CompTia CySA+ 003 Expiration date: 05/14/2027

• CompTIA A+CE Expiration date: 05/14/2027

REFERENCES

• Vy Nguyen **.******.*.***@**.**.***

• Dr. Elizabeth Morgan: *********.******@***************.***

• Jayson Jay-Peterson: ******.***********@*****.***

• Steven Bair: ******.****@***************.***

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