Customer Service Call Center

Mccall-dubose Harrietta

********@*****.*** Buffalo, NY, US 843-***-****

PROFESSIONAL SUMMARY

Law Enforcement Customer Service Banking Mortgage Call Center WORK HISTORY

Certified Nursing Assistant at Golden Lamb Rest Home May 2017 - Present (7.5 Years)

Attend to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals' care requirements Communicate and interact effectively and tactfully with patients, visitors, families, peers and supervisory staff

Complete various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams/ointments and collecting specimens Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

Lift, move and transport residents, using proper body mechanics or lifting devices for accident prevention

Maintain the comfort, privacy, and dignity of patients by completing duties in a manner that displays warmth and promotes a caring environment

Measure and record both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff

Perform all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials

EDUCATION

Ultimate Medical Academy - Associate Degree

Graduated 2020-06-30

Associate of Science Degree - Healthcare Managemen SKILLS

Customer Service, 30 years

ABOUT ME

I have a drivers license

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