Customer Service Continuous Improvement
Resume:
Galya Talavera
Denver, CO *****
************@*****.***
Work Experience
Lane Lead/Ambassador
CLEAR-Denver, CO
June 2024 to Present
• Monitored team performance and provided regular feedback to drive continuous improvement
• Coordinated schedules for optimal coverage during peak periods or special events
• Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of satisfaction
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
Hostess/Cashier
Goku hibachi express-Aurora, CO
June 2023 to February 2024
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Maintained cleanliness and organization of the host stand area at all times
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Took accurate food and beverage orders from patrons, demonstrating strong attention to detail
• Maintained cleanliness and organization of work area, including tables, chairs, utensils, and condiments Student Volunteer
Habitat for Humanity Re Store-Aurora, CO
June 2022 to August 2022
• Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
• Efficiently unloaded delivery trucks using appropriate equipment such as pallet jacks or hand trucks
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Provided accurate and efficient interpretation services between English and Spanish languages in various settings
Education
College in Kinesiology
University of Denver - Denver, CO
September 2024 to Present
Skills
• Sports coaching
• Algebra (2 years)
• Translation (10+ years)
• Communication skills (2 years)
• Basic math (10+ years)
• Spanish (10+ years)
• Multilingual (10+ years)
• Host/Hostess
• Interpretation
• Pet care
• Animal care
• Animal handling
• Dog handling
• Pet grooming
• Pet sitting
• Swimming
• Leadership
• Serving
• Food handling
• Food industry
• Physical education
• Cash register
• Retail math
• Product demos
• Time Management
• Leadership (2 years)
Languages
• Spanish - Fluent
• French - Intermediate
• English - Fluent
Awards
National French society
January 2023
Contact this candidate