Customer Service Quality Control

Troy Brehmer

*** **** ******** ****, **** ***, Palatine, IL 60004

****.*******@*****.*** / 815-***-****

SUMMARY

30+ years of experience in sales, training and management with a proven track record of leadership. Experience includes telecommunications / internet sales to direct residential mortgage, advertising and call center management. Most recently my work has centered around working with insurance companies and adjusters, assisting homeowners with quality control and production in the residential roofing industry. SALES / PRODUCTION / PROJECT MGMT.

● Development of new accounts, maintenance and retention

● Identifying new clients, penetrating new markets and establishing genuine rapport with customers

● Lead qualification and generation

● Territory management and customer support skills

● Ability to work independently

EXPERIENCE

Phoenix Exteriors / Schaumburg, IL

December 2022 - March 2024

Production Assistant

● Managing 2-5 crews at any given time doing complete re-roofs and/or repairs

● Monitoring jobs

Contact this candidate