Electrical Engineer Customer Service
Resume:
Steven Serna Muriel
Tampa, FL *****
********************@*****.***
Electrical Engineer from Universidad del Valle, specializing in Project Management, with managerial management, 10 years of experience in the electrical sector, with the ability to design solar projects, preventive, and predictive maintenance plans, with the ability to estimate time and costs. Materials necessary to carry out maintenance, repairs, and other production processes, preparing order notes for materials and spare parts; with knowledge in managing public lighting concessions, skill in implementation and maintenance of management systems NTC-ISO 9001-2008 and ISO-IEC 17025-2005, general requirements for the competence of testing and calibration laboratories, with knowledge in product certification at RETIE and RETILAP, with leadership skills and teamwork promotion.
Dispuesto a trasladarse a: cualquier parte
Autorizado a trabajar en EE. UU. para cualquier empresa Experiencia laboral
Technical Manager – Substitute Representative
Equipos Eléctricos del Valle e Ingeniería S.A.S., EELEVA INGENIERIA SAS - Cali, Valle del Cauca diciembre 2017 - agosto 2021
Design and execute photovoltaic systems, Customer Service, coordinate with the customer and with the production and assembly processes, the provision of the service, communicate the works to production in accordance with the authorizations and work orders, carry out electrical tests in the field and in plant, design and execution of electrical projects, performance of internal audits. Achievements: actively participate in the design and execution of photovoltaic solar systems, actively participate in the lighting study, change of technology from incandescent lighting to LED technology at the Valle Psychiatric Hospital, carry out a power quality study in the shopping center Chipichape, carry out photometric studies in the different clients of the company, design and implement photovoltaic systems connected to the network. Supervise the installation of two systems with renewable energy sources (solar and wind systems) at the Girasoles military base.
Project Engineer / Commercial Manager
Iluminaciones Candelaria / Winding technicians engineering S.A. - Cali, Valle del Cauca enero 2015 - noviembre 2017
IluminacionesCandelaria, Responsible for the maintenance and operation of the lighting sectorPublic, in the municipalities where the different concessions are covered, personnel management, performance of schedules and predictivemaintenance activities, preparation of electrical projects, photometric studies and changes of lights, programming and execution of Christmas lighting assemblies. Achievements: Participate in the change of lighting from Sodium to Led Technology in the municipality of Candelaria, carry out photometric studies and review compliance with the designs and lighting to be installed in the municipality with respect to RETILAP. Design,elaborationand execution of electrical projects for the expansion of public lighting networks in the municipalities of Candelaria,Yotocoand Geneva. Actively participate in the assembly of Christmas lighting in the Municipalities of Santiago de Cali, Candelaria,Yotocoand Geneva in the years 2015 - 2016, as well asbeing in charge of the assembly of Christmas lighting in the LA14 Shopping Center in Pereira in 2015 Technical Winding Engineering S.A. Customer service, coordinate with the customer and with the production processes, emergencies and assemblies the provision of the service, make quotes, plan maintenance and repairs with production in accordance with authorizations and work orders, review and approve billing, verify compliance with the contracts of the marketers and ensure their updating, carry out tenders, verify the management indicators of the process in charge, establish and keep updated the sales and price policies, represent the company in activities of the position in the electrical and public services sector, promote and lead the promotion, publicity and improvement of the positioning of our products and services, carry out electrical tests in the field and in the plant, design and execution of electrical projects, conduct internal audits.
Achievements: Satisfactorily meet monthly billing goals, development of service portfolio and Brouchure, development of sales policies, establishment of sales strategies, preparation of bids and obtaining contracts with major clients recognized in the sector such as EPSA CELSIA, EMCALI ESP, DICEL,IngeniosAzucareros, being in charge of maintenance of the substations of theJamundíMáximaSegura Penitentiary Center, of the annual maintenance of theChipichapeShopping Center, carrying out logistics and quoting of the maintenance of the transformer of theCerrejónMine, actively participating in the design, bidding and contracts new headquarters of the company in Honduras, carry out equipment calibration and maintenance schedules,actively participate in the inventory of PCB`s of the transformers ofBobinadosTécnicosIngenieríaS.A.
Power Quality Analyst
West Energy Company / Network Operator of the Department of Cauca - Popayán, Cauca diciembre 2013 - diciembre 2014
Ensure compliance with the quality indicators of the company, preparation of energy quality reports and socialize them with the distribution management, weekly, monthly,semi-annual,and annual charge of the energy quality indicators to the CREG, respond PQR`s on power quality. Achievements: Actively participate and successfully pass the quality scheme audit according to CREG resolution 097 2008, carried out by ERNEST YOUNG in August 2014, an achievement that meant recognition in time and money by the Company.
Head of Laboratory Accreditation
Winding technicians engineering S.A - Cali, Valle del Cauca abril 2012 - diciembre 2013
accreditation of the laboratory with the ISO IEC 17025 – 2005 standards. Achievements: Development of quality policies, objectives, procedures, manuals, instructions, description of profiles, development of tests and calibrations, optimization of resources by eliminating manual and paper records for digital records, minimizing time, minimizing humanerror,and providing quality indicators. Head of Assemblies and Emergencies: Plan and coordinate assemblies, maintenance, logistics and emergency care in the electricity sector, perform maintenance on the production plant as well as on customer facilities, provide support during scheduled shutdowns of customers (Ingenios, Cement, Paper,etc.), personnel management, management of the quality management system. Achievements: leading the maintenance of the technical winding plant, improving equipment failure indicators, leading the maintenance of client transformers such as Sugar Mills such as Mayagüez,Centelsa,ChipichapeShopping Center,JardínPlaza Shopping Center, CarvajalPulpaYPapel, attend and carry out maintenance,repairs,and attention to Network Operators such as EPSA ESP, and Marketers such as DICEL ESP,Enertotal.
The greatest achievement obtained in Winding Technical Engineering SA, is to be recognized by my bosses as a leader with defined values and firm knowledge, allowing the opportunity to advance in the company without having more than a year of experience, I worked as assembly manager being in charge of 9 people.
Educación y formación
High school diploma Photovoltaic systems integrated into networks electrical Universidad Autonoma - Cali, Valle del Cauca
septiembre 2017 - noviembre 2017
Specialist en Specialization in Proyect Management Universidad del Cauca - Popayán, Cauca
2013 - 2014
Bachelor of Engineering en Electrical Engineering
Universidad Del Valle - Cali, Valle del Cauca
2006 - 2012
Habilidades y conocimientos
• Solar energy (6 años)
• Project Engineering (10 años o más)
• ISO 9001 (7 años)
• Internal Audits (5 años)
• Computer Networking (10 años o más)
• Construction Estimating (10 años o más)
• CAD (10 años o más)
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