Data Entry Customer Service

GENEVA ROBINSON-JACKSON

Amarillo, TX *****

570-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

I have worked in the healthcare field for over 17 years. I have an excellent reputation for resolving problems and improving customer satisfaction. I have excellent communication skills. I am organized and dependable and successfully manage multiple priorities with a positive attitude. In addition, I demonstrate a willingness to take on added responsibilities to meet team goals. SKILLS

Data Entry

Customer Inquiries

Running Errands

Office Consultations

Multi-Line Phone Proficiency

Office Supplies and Inventory

Record Sorting and Filing

Medical Office Procedures

Prioritizing Work

Information Confidentiality

Verbal and Written Communication

Front Office Operations

Office Reception

Customer Service

Data Gathering

Data Recording

Mail Sorting and Distribution

Document Shredding

Outgoing Mail Preparation

Organization and Planning

Time Management

Opening and Closing Procedures

Scheduling Meetings

Issue Resolution

Customer Retention

Digital File Management

Policy Knowledge

WORK HISTORY

01/2010 to 04/2020 Office Associate

XCabo Real Estate Company – Philadelphia, PA

Evaluated employee records and productivity to Manager Responded to inquiries from callers seeking information. Directed phone inquiries, scheduled appointments.

Maintained optimal office security by monitoring visitors and following precise procedures.

Volunteered to help with special projects of varying degrees of complexity. Followed detailed directions from management to complete daily paperwork and computer data entry.

Delivered clerical support by handling range of routine and special requirements. Kept reception area clean and neat to give visitors positive first impression. Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

Provided clerical support to company employees by copying, faxing and filing documents.

02/2000 to 11/2003 Phlebotomist

CMMC Hospital – Jackson, MS

Completed proper sanitation and cleaning of equipment and work areas between patients.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Used personal protective equipment correctly to protect coworkers and patients. Stocked phlebotomy cart or carrier with appropriate supplies. Reviewed patient records for accuracy and completeness. Conducted venipuncture and other CT procedures.

Organized daily work based on collection priority. Monitored patients for reactions and verified sample quality. Followed physician orders to correctly administer therapeutic phlebotomy. Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.

Performed bedside tests like bleeding time tests and entered results into patient charts.

Draw blood from veins by vacuum tube, syringe or butterfly venipuncture methods.

Assembled tourniquets, needles and blood collection devices to prepare work trays.

03/1983 to 09/1999 Certified Nursing Assistant

Delta Medical Center Home Health / Hospice – Greenville, MS Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

EDUCATION

Certification: Phlebotomy

Career Development - Jackson MS

05/2022 Associate of Science: Coordinated Health / Administrative Northampton Community College - Bethlehem, PA

05/1977 High School Diploma

Greenville High School, MS - MS

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