Customer Service Support

Brenda Gallegos Bernal

Indianapolis, IN *****

********.****@*****.***

463-***-****

PROFESSIONAL SUMMARY

Dedicated business professional with over 5 years of experience in delivering exceptional customer service support and fostering positive client relationships. Highly motivated to exceed organizational goals and driven by a commitment to continuous learning and growth. Recognized for a proactive approach and adaptability with a proven track record of enhancing operational efficiencies while contributing to team success. Open to new challenges and eager to acquire additional skills to maximize performance and support company objectives.

SKILLS

Communication

Adaptability

Customer Service

Logistics Acumen

POS Systems

Collaboration

Organization

Time Management

Leadership

Computer Literacy

Assessment Acumen

Maintenance

WORK EXPERIENCE

Logistics Associate Army National Guard Franklin, IN Jan 2024-Present

Operates and maintains a range of vehicles to include heavy duty trucks and trailers, transporting personnel and cargo safely and on time.

Assists in managing the company’s motorpool, overseeing inventory, supply ordering, and vehicle scheduling to support organizational success.

Manages loading and unloading procedures for cargo, implementing weight distribution techniques to maintain stability and safety while utilizing navigation systems.

ESL Instructor Raymond Park Middle School Indianapolis, IN Jan 2023-Jan 2024

Developed and implemented engaging lesson plans tailored to English language learners by enhancing students’ language acquisition and comprehension skills.

Maintained detailed records of student progress and performance providing construct feedback and updated parents on student progress.

Participated in professional development workshops focused on ESL best practices staying updated on effective teaching strategies and assessment tools.

Shift Lead Dairy Queen Indianapolis, IN June 2020- Dec 2023

Supervised daily store operations during assigned shifts, ensuring adherence to company standards for quality, cleanliness, and customer service.

Managed a team of 8 employees to ensure proper compliance to industry standards and provided necessary training to help employees thrive in fast past work environment.

Addressed and resolved customer complaints promptly, ensuring a positive dining experience and enhancing customer satisfaction.

EDUCATION

HS Diploma Southport High School Indianapolis, IN Graduated May, 2018

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