Med Tech/Caregiver
Resume:
Alice H Bright
San Antonio, TX *****
*******@*****.***
Certified Customer Service Representative with 5 years of experience in fast-paced customer service and call center environments. Practiced in resolving customer concerns in a professional manner with expertise in delivering support services.
Authorized to work in the US for any employer
Willing to relocate to Austin, TX, Boerne, TX or Houston, TX
Work Experience
Customer Service Representative
United Healthcare - San Antonio, TX
November 2019 to March 2020
•6200 Northwest Parkway, San Antonio, TX 78229
•Processed all inbound calls for Dental Benefits and Eligibility while maintaining Adherence and call quality.
Customer Care Associate, 03/2017 to 08/2019
Walmart -2100 SE Loop 410, San Antonio, TX 78220
•Processed all financial transactions to include: bill pay, money orders, money grams, refunds and exchanges.
Certified Customer Service Representative
Alorica, Inc - Universal City, TX
October 2016 to March 2017
78148
•Demonstrated mastery of customer service call script within specified time frames.
•Assisted with the development of call center operations, quality and training processes. Certification obtained with scores of 85, 90, and 95.
Office Administrative Assistant
AARP - San Antonio, TX
April 2014 to January 2015
78212
•Managed clerical needs of company, including copying, faxing and file management.
•Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Education
Certificate in Liberal Arts
St Philips College - San Antonio, TX
June 2009 to November 2009
High School Diploma
Highland High School - San Antonio, TX 09/1965 – 05/1968
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