General Manager Customer Service

DERRICK NORRIS

*** * **** **. ***** Springs, NC 781-***-**** ******************@*****.***

SUMMARY

I have over two decades of pubs, taverns and restaurant experience that are next door to some of the biggest sport venues in the world. (Fenway Park/Boston Garden). I handle a very high quality of customer service with table checks and to the food and bar relations . I have also managed live entertainment establishments that suit the demographics to maximize revenue. My background and knowledge in food and alcohol pairings can help generate revenue for any establishment. COMPUTER SKILLS

Software

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· Toast, POS, Aloha, MicroSoft, Google Docs and ANY in-house programming in usage EXPERIENCE

2023-2023 General Manager, Local Icon Hospitality (126 Salisbury st Raleigh)

· Managed Merchants Restaurant and Virgils Restuarant

· Duties were managing staff, scheduling, day/night shifts, performing the day to day operations to the mission, developing food and beverage menu, facilitating function hall and events, handling the food and alcohol inventory weekly, held training to support staff.

2022-2023 General Manager, Tony Roma Durham (132 Tatum Drive Durham)

-Duties were to facilitate function hall, manage the bar's inventory and staffing, reconcile end of the day reports and batches, manage members and memberships and manage marina. Manage the day to day operations

2019-2022 · General Manager, Cottage Park Yacht Club (76 Orlando Ave Winthrop)

· -Duties were to facilitate function hall, manage the bar's inventory and staffing, reconcile end of the day reports and batches, manage members and memberships and manage marina. Manage the day to day operations

2018-2019 General Manager, Stonewood Tavern (132 Lynnfield street Peabody)

· Duties were managing staff, scheduling, day/night shifts, performing the day to day operations to the mission, developed food and beverage menu, facilitated function hall and events, handled the food and alcohol inventory weekly, held trainings to support staff.

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