Customer Service Entry-Level

Michelle Findley

Willard, MO *****

************@*****.***

am motivated and have a passion for delivering excellent customer service. I'm skilled in problem-

solving, active listening, and communication skills, hope to leverage these abilities in a entry-level

position with your company.

Work Experience

Telemarketing Representative

Branson Resort Management-Springfield, MO

January 2023 to Present

* Generate leads and secured sales through outbound telemarketing calls to potential customers

* Built strong customer relationships by providing exceptional product knowledge and addressing

inquiries or concerns

+ Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer

satisfaction

+ Maintained a high volume of daily call activity while adhering to quality standards and compliance

regulations

Surprise Baby #4

Home sweet home-Willard, MO

February 2017 to August 2023

+ Became a mom of 4

* Used problem-solving skills to remember why walked into the room and what was doing

+ Demonstrated EXTREME attention to detail by thoroughly inspecting rooms after each cleaning session

done by family members other than myself watching for any missed spots or areas that require additional

attention @

+ Successfully manage the care and upbringing of 4 children ranging from 6 to 20 years old

+ Enjoy Everyday

Gas Station Attendant

Location - Casey's General Store-Willard, MO

June 2014 to February 2017

* Provided excellent customer service to all gas station patrons, ensuring a positive experience

+ Operated cash register and accurately processed transactions for fuel, food, and merchandise

purchases

+ Maintained knowledge of current promotions, discounts, and loyalty programs to effectively

communicate them to customers

+ Handled customer inquiries regarding products, services, or general information about the gas station

+ Leveraged strong organizational skills to manage multiple tasks simultaneously while maintaining

attention to detail

* Cultivated a friendly atmosphere by greeting customers warmly upon arrival at the gas station

+ Ensured compliance with health codes by regularly cleaning food preparation areas and equipment

Wife and Mom of 3

Please just let me take a shower Enterprises-Willard, MO

April 2004 to January 2013

+ Became a mom to 3 great kids

* CEO of diaper changing

+ Head Chef of the kitchen

+ Provided nurturing care including feeding, bathing, and soothing...and anything they could possibly

want or need that was in my power to give

+ Supported children with daily routines such as nap time (yeah right @), mealtime, and bathroom breaks

+ Demonstrated patience when dealing with challenging behaviors or emotional situations (I done my

best lol)

* Enjoyed everyday

Sewing Machine Operator

Endless Summer-Springfield, MO

September 2001 to February 2004

+ Maintained accurate records of daily production output for reporting purposes

+ Operated specialized sewing machines for specific tasks such as buttonholing or hemming

+ Worked with different types of fabrics including cotton, polyester, denim, silk, etc

+ Followed safety protocols at all times to prevent accidents or injuries in the workplace

+ Identified and resolved any issues or defects in the stitching process promptly

+ Maintained a clean and organized work area, including regular machine maintenance and

troubleshooting

+ Adjusted machine settings such as tension, stitch length, and speed based on fabric type and thickness

+ Performed quality checks on finished products to ensure they meet the required standards

+ Operated sewing machines to stitch fabric pieces together according to specified patterns and

instructions

+ Received recognition for consistently meeting production targets and maintaining high-quality

standards

Education

High school diploma

Marion C. Early High School - Morrisville, MO

August 1986 to May 1999

Skills

* Outbound Sales

+ Negotiation

* Telemarketing

* Cold Calling

* Customer support

* Problem solving

+ Time management

Contact this candidate