Customer Service Advisor

VINITHA GOBINATH ***************@*****.***

**** ****** ******** **, 780-***-****

Edmonton T6X 2E2

SUMMARY

Customer Service Advisor skilled in exceeding goals and company expectations by expanding client base and maintaining high standards of customer service. Expertise in balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers as part of a high performing team.

HIGHLIGHTS

Strong Telephone Skills

Service Minded

Digital Savvy

Motivated and Hardworking

Reliable

Persuasive Communicator

Proficient Negotiator

Inventory Management

EXPERIENCE

Cashier / Customer Service Advisor

SAVE ON FOODS June 2017 - Present

Maintain thorough knowledge of product and service offerings in order to accurately answer all questions and effectively recommend correct offerings.

Follow up with established customers to offer additional products or services.

Document all customer inquiries and comments thoroughly and quickly.

Resolved service issues ad shared benefits of additional services.

Greeted customers in a timely fashion, while quickly determining their needs.

Remain level-headed and calm in all situations.

Met or exceeded sales growth for every month.

Cross trained and provided back-up for other Customer Service Representative when needed.

Cashier / Advisor

HMS HOST Edmonton International Airport May 2016 - Aug 2016

Build detailed reports for accurate sales forecasting

Served as the main liaison between customers, management and sales team and routinely answered customer questions regarding merchandise and pricing

Operated a POS system to itemize and complete an average of customer purchases

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events

Proven record of using the right process for cash, credit cards, or other types of payment

Expertise in cash management and inventory management

EDUCATION

Bachelor of Engineering Electronics and Communication June 2013 Anna University, Tamil Nadu, India

(WES Canadian Equivalency Obtained)

CERTIFICATES / AWARDS

Certified in Typewriting Lower Level from Government of Tamil Nadu, India

MS Office Suite

Class 5 License Holder

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