Property Management Manager

DENISE STEELE

Panama City Beach, FL ***** 860-***-**** ***************@*****.***

SUMMARY

Dynamic Experienced Property Manager with a strong track record in fostering resident relationships, enhancing property maintenance, and achieving high occupancy rates. Demonstrates expertise in business management and operational leadership, consistently driving profitability and operational efficiency. Commended for a results-oriented approach that prioritizes quality and resident satisfaction. EXPERIENCE

Property Manager

South Oxford Management Rocky Hill, CT / Panama City Beach, FL Mar 2022 – Nov 2024

• Panama City Beach FL – 200 unites Rocky Hill, CT – 161 units

• Spearheaded strategic initiatives boosting Reputation Score by 83 points, driving revenue growth, and enhancing resident satisfaction in property management.

• Resolved complex resident issues with empathy and professionalism, maintaining positive relationships and contributing to a harmonious living community.

• Conducted comprehensive financial analyses and budget management, ensuring fiscal responsibility while identifying cost-saving opportunities across property operations.

• Fostered a high-performing team environment, mentoring staff and streamlining maintenance processes to deliver exceptional property management services.

• Leveraged advanced property management software to automate workflows, improving data accuracy and reducing administrative overhead significantly. Software applications: Yardi, CRM, Site manager, Entrada, Word, Excel and Microsoft office, tour 24, Knock, LRO, Airm.

Property Manager

Affinity Property Management Multiple Locations Nov 2018 – Mar 2022 Modesto, CA

• 115 units

• Optimized occupancy rates to 95%, streamlined vendor management, and enhanced maintenance operations.

• Fostered positive resident relations through prompt, kind issue resolution, while enforcing property policies and coordinating with legal teams for necessary evictions.

• Executed month-end financial processes, including invoice payments and variance reporting, while proficiently utilizing Yardi and Microsoft Office suite for efficient property management.

• Led hiring initiatives for maintenance staff, cultivating a skilled team to support property upkeep and resident needs, contributing to consistently high occupancy rates. Portland, OR

• 46 units 42 units separate properties

• Pioneered process implementation for newly acquired property, enhancing operational efficiency, and setting foundation for future growth.

• Optimized staff performance through strategic delegation and recruitment, ensuring seamless property management and tenant satisfaction.

• Fostered strong relationships with tenants and vendors, creating a harmonious community atmosphere and streamlining property operations.

• Mastered Yardi software transition, elevating financial reporting accuracy and CRM management for improved decision-making.

• Cultivated positive resident experiences through engaging community events and proactive communication, enhancing tenant retention.

Leasing Consultant

Beaverton, OR

• Embraced all training opportunities, rapidly expanding property management expertise and applying new skills to improve leasing processes.

• Coordinated with cross-functional teams to maintain property standards, resolve tenant issues, and enhance leasing strategies across diverse properties.

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