Customer Service Grand Junction

KD KYLE DOSTER

************@*****.*** 843-***-**** Grand Junction, Colorado 81501

PROFESSIONAL

SUMMARY

Dedicated barista with 8 years of experience in crafting exceptional coffee beverages. Skilled in espresso preparation, latte art, and customer service. Passionate about providing a welcoming and enjoyable experience for the guests. Proficient in operating espresso machines, grinders, and POS systems. Committed to staying up-to-date on industry trends and techniques. Seeking a position to utilize my skills and contribute to a dynamic coffee shop environment.

SKILLS • Point of sale operation

• Beverage preparation

• Menu memorization

• Food preparation and safety

• Excellent memory

• Cash Handling

• Adaptive and creative

WORK HISTORY Barista Copeka Coffee - Grand Junction Colorado 05/2023 - 09/2024

• Operated espresso machine and commercial coffee brewers to create beverages.

• Took orders on POS

• Make food for customers in kitchen

Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

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• Maintained a clean and organized workspace for optimal productivity and safety. Barista Superior Coffee - Beaufort South Carolina 10/2022 - 04/2023

• Maintained a clean and organized workspace for optimal productivity and safety. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

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Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

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Shift Supervisor Starbucks - Hilton Head South Carolina 09/2019 - 09/2022 Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

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• Completed store opening and closing procedures and balanced tills.

• Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

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Helped store management meet standards of service and quality in daily operations.

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Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

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Barista Kroger - Beaufort South Carolina 10/2016 - 09/2019

• Maintained a clean and organized workspace for optimal productivity and safety. Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

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Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

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Made and served brand-specific café beverages with focus on speed, quality and consistency.

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EDUCATION Beaufort High School, South Carolina 05/2016 Deploma: General

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