Front Desk Customer Service

Mareka Perkins

Panama City, FL *****

*****************@***********.*** 850-851-

8496

My strengths include meeting and working effectively with people, the ability to learn new skills and a willingness to work diligently and responsibly to improve my employment possibilities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant/Office Manager

Vacations Perfected Inc - Panama City, FL

March 2019 to Present

Maintain the office, answer phones,make reservations,make work orders,filing and assisting guests with issues and complaint.

• General office administration including filing, scheduling, faxing, and placing orders

• Supervised office management

Front Desk Receptionist

Shores of Panama - Panama City Beach, FL

Present

Responsibilities

Answering phones, taking messages, taking deposits and payments. Making reservations, running reports, balancing bank, and dropping money in safe. Keeping front desk presentable and tidy, assisting guest with check-ins, and questions. Accomplishments

This job, helped me with patients, taking criticism, and patients. Skills Used

Customer service

Front Desk Manager on Duty

Emerald View Resorts - Panama City Beach, FL

February 2016 to March 2019

Responsibilities

Checking guests in, making transactions, assigning rooms, making reservations, keeping front desk neat, and answering phones.

Accomplishments

Always getting work done on time, being a team player, and being on time to work. Skills Used

Customer service skills, computer skills, problem solving, and office work Customer Service Representative

General Dynamics - Panama City, FL

October 2014 to February 2015

Responsibilities

Assist customers with getting insurance.

Accomplishments

Improved on computer skills, worked with different programs, and improved customer service.

Skills Used

Time management, organization, learned new systems and went through trainings for various customer service scenarios.

front desk agent

Wyndham bay point resort - Panama City, FL

February 2013 to October 2014

Responsibilities

Making transactions, using opera system, checking guests in, showing them how to get to there room, and giving information about the amenities the resort offers. My duties also include answering the phone, keeping work area clean, faxing, emailing and making reservations.

Private investigator

PreCheck in Alamogordo

May 2012 to October 2013

575-***-****; responsible for conducting back ground checks via computer for civil, criminal, employer information, and bankruptcy investigations. Security clearance is required for this work.

Caregiver

Opportunity Center - Alamogordo, NM September 2009 to March 2012 for clients with physical and mental handicaps; Assist with daily responsibilities and activities to include personal home tasks, assisting with medications, day habilitation in the community, transporting clients to appointments and activities; includes twenty-four hour care and completion of appropriate documentation as needed. Sales Rep

ACS-Xerox Pharmacy Phone Center - Alamogordo, NM

November 2010 to April 2011

88310

Placed orders, worked with health insurance providers answered questions from clients about their coverage; all work was done on phone and computer. Behavior management specialist serving juveniles

Opportunity Center - Alamogordo, NM

February 2010 to July 2010

905 Tenth St., Alamogordo, NM 88310, 575-***-****

Behavior management specialist serving juveniles in need of behavioral or educational support; During school year I served four clients in school and out of school with intervention; in the summer I supervised ten clients with summer outings and activities. Detailed documentation was required outside of work hours. Certificates were earned in First Aid, self-defense and mental intervention training. Nutrition Clerk

The Smoothie Zone - Holloman AFB, NM March 2008 to October 2009 responsible for receiving customer requests, preparing product to specification and delivering products to customers; responsible for handling ordering, financial transactions, and employee time sheets, etc.

Receptionist

Garland Real Estate - Alamogordo, NM October 2008 to June 2009 directly responsible for maintaining and organizing files, taking messages and maintaining a neat and presentable office area; assisted realtors with writing letters, doing mailings, faxing documents, transferring alls and locking up office area.

Primary telephone liaison between clients and customers FLOWERS.com - Alamogordo, NM August 2007 to October 2007 conducting satisfaction surveys, and assisting customers with personal payment account problems; utilized sales psychology and communication skills necessary to develop a rapport and establish resolution with hostile parties.

Education

N/A

Gulf Coast State - Panama City, FL

2015 to 2016

Completed a semester in dental assistant program in Health care Gulf Coast - Panama City, FL

2015 to 2016

communication

Alamogordo High School

2007

New Mexico State University

Skills

• Currently working on clinical hours for Health unit coordinator course

• Caregiving

• Administrative Experience

• Office Management

• Behavior Management

• Crisis Intervention

• Medication Administration

• Microsoft Outlook

Additional

Information

Taking a course for health unit coordinator

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