Cleaner, Customer Service

SHANICE PLIGHT

Washington, DC, *****

***************@*****.*** / 202-***-****

SUMMARY

Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments.

SKILLS

Policy Enforcement

Waste disposal

Chemical Handling

Employee Retention

EXPERIENCE

Cleaner Supervisor / Ronald Reagan National Airport - Arlington, VA 04/2022 - Current Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.

Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.

Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.

Customer Service Representative / American Airlines - Baltimore, Maryland 05/2018 - 10/2020 Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. EDUCATION AND TRAINING

High School Diploma 06/2021

Ballou Stay - Washington, DC

SP

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