Customer Service Sales Associate

TEGEST DACHEW ADMASSU

Falls Church, VA ***** 240-***-**** ********@*****.***

SUMMARY

Dynamic Sales Associate with proven expertise in customer service and sales training, honed at Macy's Department Stores. Skilled in POS system operation and relationship building, I excel in creating personal connections and surpassing sales goals. Demonstrated ability to lead and collaborate with teams to drive sales targets, showcasing an exceptional blend of interpersonal and technical skills.

SKILLS

Payment processing

Goal tracking

Sales training

Sales expertise

Fitting room maintenance

Listening skills

Outgoing personality

Professional demeanor

Relationship building

Service oriented

Sales goals attainment

Money handling

Calm demeanor

Reliable and punctual

Goal oriented

Exceptional customer service

Excellent people skills

Store opening and closing

Product sales

Teamwork and collaboration

POS system operation

EXPERIENCE

09/2023 to Current Sales Associate

Macys Department Stores Tysons Corner, VA

Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Built relationships with customers to encourage repeat business. Handled customer complaints in a professional manner. Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Helped customers find specific products, answered questions, and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets. 08/2023 to Current Sales Associate

Loft Department Store Tysons Corner, VA

Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Built relationships with customers to encourage repeat business. Handled customer complaints in a professional manner. Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Helped customers find specific products, answered questions, and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets. Developed trusting relationships with customers by making personal connections.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Trained new team members in cash register operation, stock procedures, and customer services.

EDUCATION AND TRAINING

06/1987 Bachelor of Science: Biology

Addis Ababa University Addis Ababa, Ethiopia

LANGUAGES

Amharic:

Native/ Bilingual

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