Service Representative Customer
Resume:
Antonieta Castaneda
**** ******* ***** *** *******, TX, 78223
*********@***.***
OBJECTIVES
Bilingual Driven Individual, seeking a positon which will allow me to utilize my experience and skills to help increase the company’s revenue, and contribute as a team player to achieve company’s goals.
EXPERIENCE
Conduent
Customer Service Representative – June 28, 2021 – March 7, 2023 San Antonio TX
•Responded to all incoming calls and help customer with their account.
Alorica
Customer Service Representative – July 10, 2017 – March 15, 2021 San Antonio TX
•Responded to all incoming claims, statues and account balances.
•Professionally handled all complaints and referred customers to appropriate personal.
•Managed all administrative and clerical procedures to company policy’
MCNA Dental
Customer Service Representative – September 2016 - November 2016 San Antonio TX
•Provided assistance and solutions for customer’s needs.
•Helped customers troubleshoot in network providers.
•Scheduled and arrange customers transportation benefits for doctors’ visits.
JP Morgan Chase
Client Service Representative – Feb 2001 – December 2008 San Antonio TX
•Updated records, payment history and appropriate changes with debtors account.
•Negotiating payment plans.
•Listened carefully to customers situation and issues related to debtors default.
EDUCATION
•UNAL (Universidad Autonoma De Nuevo Leon) -Monterrey, Mexico
•Instituto Tecnologico –Monterrey, Mexico
•Mansfield Business School – San Antonio, TX
KEY STRENGTHS
•Proficiently read, write and speak
•Team oriented
•Able to maintain confidentiality of information
•Detailed oriented
•Exceptional Customer Service
•Organized and excellent time management skills
Contact this candidate