Employee Relations Human Resources

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Gina J. Delaney Phone: 678-***-****

E-mail: *********@*****.***

Career Summary: Deep understanding and passion for Employee Relations, Employee Engagement, and Coaching and Development. Recommend strategies to increase morale and motivate low performing employees including those in leadership roles. Process FML, Short-Term and Long-Term Disability, Personal Leaves, and Military Leaves in adherence to federal and state guidelines. Assist with recruiting by identifying and hiring talent. Investigate and resolve complaints brought forward by employees or management serving as the primary liaison for employee relations and cultivate an environment for cohesive teamwork ensuring all parties reach an agreement. Adept leader, results-driven, passionate, proactive, conceptual thinker with expertise in People and Culture. Keen attention to details; exceptional interviewing and investigative skills with profound abilities to provide fair, timely and accurate feedback. Union and unemployment claims experience.

Key Strengths

• Innovative and creative thinker with solid deductive reasoning and analytical skills

• Strong interpersonal skills with proven strengths in problem solving and managing conflict.

• Active listener; excellent communication and presentation skills both verbal and written.

• Embrace and influence change to mold business for successful outcomes. Technical Skills - Proficient in the following systems: ADP, Viewpoint, IEX, Avaya, CRM, Microsoft Office Suite (Word, Excel, Access, and PowerPoint), PeopleSoft, SharePoint, Kronos, HROneStop, ICIMS, SAP WF Management, E-Verify, Witness, Teams, GoToMeeting, Nextivia, Prisim, PEO, Client Space, and Softphone, ServiceNow, Mobilize, Vote Builder Professional Experience

Engagement Organizer-Federal Campaign Party, Atlanta, GA. 06/2024-Present Building authentic relationships across lines of difference. Engage with the community by conducting knowledge base sessions and trainings, including best practices to share online content, set goals for volunteer recruitment, training, and retention, ensuring volunteers are motivated and equipped to contribute effectively to the organization’s mission. Driving participation in newly created organizational activities. Builds partnerships with local organizations, businesses, and stakeholders to enhance the organization’s reach and impact. Develop communication materials, including newsletters, social media content, and press releases. Track and analyze engagement metrics to assess the effectiveness of outreach efforts and adjust strategies accordingly. Prepare and present reports on engagement activities, outcomes, and challenges to senior management and other stakeholders. Represent the organization at community events, meetings, and other public forums to advocate for the organization’s mission and initiatives. Conducts over 1,000 calls weekly to voters, Sending out 2,000 emails and texts weekly. Substitute Teacher- Fayette County, Fayetteville, GA. 02/2024- Present Managing classroom behavior, administering lesson plans for absent staff members. Employee Relations Manager- Delta contractor, Atlanta, GA. 11/2022-11/2023 Managing and reporting Employee Relations Investigations, SME working on sensitive cases, Coordinating with parties across multiple channels in which issues are submitted, and ensuring all information is correctly documented. Conducts investigation interviews and reflects on decisions made. Presented an ISF survey to reflect departmental concerns. www.linkedin.com/in/

Professional Experience

Employee Relations Manager-Vensure, Duluth, GA 07/2021-11/2022 Supported the daily operation of the department. Assisted in interviewing employee prospects Resolving any issues or problems that occur. Coach. associates through challenging employee service issues. Ensured KPIs are met by evaluating and coaching concerning their effectiveness and performance. Conducted weekly team meeting. Helped with contact center performance reports by collecting, analyzing, and summarizing data and trends. Sending out stats to keep associates abreast of their performance. Escalation contact for all associates, leads and supervisors. Mentor Team Leads and supervisor. Started employee engagement activities for the department. All duties were conducted across all regions. Responsible for delivering customized Human Resources solutions that positively impact client’s growth and retention. *Developed a coaching program for leads and supervisions that covered how to conduct meeting, mock coaching sessions, dealing with conflict, the art of professionalism, delegating, data analysis, time management, building relationship and effective communication, feedback from the program available upon request.

Human Resources Manager - SodexoMAGIC, Atlanta, GA. 01/2019-07/2021 Oversaw all Leave of Absences ensure compliance with all FML, disability, military, and medical accommodations according to federal, state and company guidelines. Handled employee relations issues and responded to inquiries from frontline staff regarding Human Resources programs and policies. Maintained personnel files, employment records and reports. Assisted in the hiring process to include all aspects of the new hire orientation and on-boarding process, and union relations. Participated in and/or led Human Resources initiatives and special projects. * Implemented online security applications process, condensed the applicant onboarding process form.

Customer Service Manager - Global Connections Inc. of America, Norcross, GA. 06/2016-12/2018 Provided ongoing coaching, training, and feedback to employees. Managed the completion and timeliness of all employee relations activities and annual performance reviews. Executed the implementation of on-boarding and training programs. Tracked attendance and administered discipline as required according to the policies and procedures. Interviewed, hired, employees. Assisted with vacation requests and sick leave tracking. *Implemented a managerial attendance tracking form. Created a training program.

Operations Trainer - Encompass Digital Media, Atlanta, GA. 10/2015- 06/2016 Facilitated refresher training for existing employees and new-hire training for new employees. Provided feedback to leadership on employee progress and identified training and process gaps and deficiencies. Implemented training standard operation procedures and completed employee assessments and documentation. Oversaw employee relations. Maintained updated training materials and job aids.

*Implemented a training database.

Employee Relations Manager - Computer Generated Solutions, Atlanta, GA. 04/2015 10/2015 Developed and implemented operational strategies to support business objectives. Managed all aspects of compensation and benefits, HRIS (systems), talent management, learning and development, and recruiting. Investigated employee complaints and managed the complaint process. Advised leadership on appropriate corrective actions and progressive discipline processes. Drafted correspondence regarding employee relations issues and provided Employee Relations training to management and staff.

*Creating a recognition program

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Professional Experience

Human Resources Consultant – Real Life Services, Atlanta, GA. (owner) 09/2013-10/2019 Conducted audits, evaluated, recommend, and implemented strategies to enhance organization performance, leadership effectiveness, employee engagement, and talent management. Identified barriers and created succession plans ensuring seamlessness. Fostered and facilitated professional growth and career development. Executed Human Resources requirements with a blend of leadership and influence. Center Manager – AT&T, Atlanta, GA. 04/2004-11/2013 Monitored center communication and performance ensuring efficient, accurate and customer-focused operations. Collaborated with managers who conducted employee performance evaluations and completed required disciplinary actions. Developed strategies and took accountability for employee growth and engagement. Oversaw all Human Resources Functions. Collaborated with Directors and Managers to ensure compliance with collective bargaining agreements and company policy and procedures concerning union relations. Assisted with vacation requests and sick leave tracking.

* Created employee development programs that reduced the absenteeism rate by 25%. Serviced upper management with solutions to complex problems, reducing grievances by 95%. Utilize strong knowledge and understanding of the CWA contract to maintain an amicable relationship with Union stewards and officers.

Education

• MS, Human Resources (Organizational Development) – Strayer University, Morrow, GA - 2022

• BS, Business Management (Human Resources Management Certificate) University of Phoenix, Atlanta, GA - 2019

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