It Support Specialist

Steven F. Bryant

www.linkedin.com/in/steven-bryant-2bb63a51 508-***-**** *********@*****.***

SUMMARY

IT Support Specialist with vast experience supporting a number of PC, MAC, and web-based computer applications within a large Multi-National organization. Responsibilities include; supporting all aspects from Basic Troubleshooting to Senior Level Support.

SYSTEMS KNOWLEDGE

Networking

● Network Technology

● Network Systems Management

● GUI Applications

● TCP/IP & LAN/WAN Protocols

● VAN, AS2

Operating Systems

● Windows 10/7/XP

● Windows Server 2008

● Linux/Mac OS

Hardware

● Working with PC’s & MAC’s

● Install, Configure, Troubleshoot and

Repair

● Installation, Testing and Troubleshooting

of Cabling

EDI(Electronic Data Interchange)

● X12, XML

Technical Support/Customer Service

● Troubleshoot Hardware/Software

● Troubleshoot Network Connectivity

● Managed Conference Rooms

● Phone and E-mail Support

● Remote Access/Troubleshooting

Software

● Microsoft Office 0365, Word, Excel,

PowerPoint, OneDrive, OneNote, Outlook,

Visio, Teams, Sharepoint.

● Adobe PDF Pro, Photoshop, Illustrator,

Indesign, Dreamweaver(CSS), QuarkXpress

● Infor, Cognos, Agile, JDE, AWS, Gitlab

● G Suite, Zoom, Box, Slack

● Meraki, Active Directory, Intune, SCCM, Azure

● ServiceNow, Heat, ZenDesk

● Mac OS, Filevault, Screenshare, VNC, Boot

Camp, Forescout

ADDITIONAL SKILLS

● Excellent communication skills

● Strong problem solving skills

● Reliable and trustworthy

PROFESSIONAL EXPERIENCE

Interlink Commerce, Franklin, MA 10/16/2023 – Present EDI Onboarding/Setup

● Setup EDI 850, 856, 810, etc. for trading partners using Interlink Commerce’s portal

● Establishing connection through VAN and AS2, reading X12 data to find and fix errors

● Testing EDI documents through SPS, Edict, etc, using company guidelines NTTDATA, Boston, MA 4/1/2021 – 3/31/2023

IT Infrastructure & Support Technician

● Transition and support 2 companies acquired by NTT = Acorio & Hashmapinc.

● Support for all IT related issues, onboarding, account setup.

● Setup and tech support for MAC + PC’s, Using Meraki, Azure, Microsoft, Add to company domain

● Creating and Maintaining user accounts in AWS, 0365, G Suite, Zoom, Gitlab, Github, Box, and Slack. Amazon Seller, Foxborough, MA 6/18/2018 – 1/1/2022 Freelance Seller

● Setting up Amazon seller central account, searching, and finding products to sell on Amazon.

● Once products arrive at Amazon's warehouses, handled advertising through PPC and reviews.

● Maintained and tracked inventory for sales; one of our products became Amazon’s choice. Steven F. Bryant

www.linkedin.com/in/steven-bryant-2bb63a51 508-***-**** *********@*****.*** Schneider Electric, Foxborough, MA 10/31/2016 – 7/31/2019 IT Support Technician

● Phone Support all of North America for SVP's VP‘s and EA's with any and all technical issues.

● Create documentation related to any and all applications asked of me.

● Local Technical support for MAC and PC’s, reimages, software support, managing conference rooms.

● Tested and troubleshooted MAC’s, to create MAC documentation,

● Worked with Active Directory environment.

● Configured Office 0365 environment.

Covidien, Mansfield, MA 12/09/2012 – 10/28/2016

IT Support Technician

● Provided Level 1 & 2 Support for PC based systems; including all web-based applications as well as company applications, Active Directory and Quest!

● Utilized problem-solving and communication skills to take on additional responsibility and eliminate the need for Covidien users to go to 3rd parties for support. This included creating documentation for Adobe software.

● Configured Office 0365 environment.

● Deployed Software and Remoted via SCCM.

● Created HEAT tickets for issues requiring advanced Group Policy or Domain level changes.

● Provided MAC, Microsoft, Adobe support.

● Setup and installation of MAC OS, Network accounts through AD and all standard software. Suburban Shopper, Canton, Massachusetts 2006 – 2015 Layout Editor, Part time

● Managed advertising layouts, and production

● Organized paper layout and maintained structure for print

● Converted company from hardcopy only to digital layout for digital print

● Maintained and trained employees for layout, offset color as well as black and white print production ADDITIONAL PROFESSIONAL EXPERIENCE

Graphic Design Plus Production, Foxboro, Massachusetts Web and Production Designer – Self Employed

● Handled design and layouts of web sites

● Technical Illustrator - Layouts of full color maps, Honda and Acura layout design.

● Complete print productions and maintained supplies for companies EDUCATION

Associate of Applied Science Degree in Information Technology - Computer Network Systems ITT Technical Institute – Norwood, Massachusetts Graduate, Recipient of the Highest Honors Award Quincy College - Quincy, Massachusetts

Associates - Liberal Arts Degree

OTHER ACTIVITIES

● Avid video game player

● Physical Fitness

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