Customer Service Data Entry

Yaminah Munns

760-***-**** ● *********@*****.***

OBJECTIVE

To obtain a challenging position that will allow opportunity for growth and advancement.

SUMMARY

A dependable, skilled, and hardworking individual that enjoys a challenge and the satisfaction of a job well done. An individual who possesses excellent working knowledge of the latest computer software.

RELEVANT EXPERIENCE

Computer Skills

● Ability to utilize QuickBooks 2000 to process Accounts Receivable, handle billing, invoicing, and inventory control as

well as produce reports (trial balance, income statements and balance sheets)

● Produced spreadsheets in MS Excel 2000 utilizing formulas as well as produce graphs, charts and perform important

functions necessary in the business office

● Produced business correspondence in MS Word

General Office

● Answered busy phones, screened and fielded calls

● Alpha numeric data entry into computerized system

● Produced memos, tables, newsletters, graphics and calendars utilizing MS Word

● Excellent organizational skills/responsible, hardworking, positive attitude

● General office support included typing sales letters, distributes mail

● Excellent computer knowledge, MS Office, Accounting (AR, AP, G/L)

● Input alpha numeric customer information utilizing computerized software

Customer Service

● Handled customer requests, determined and fulfilled requirements

● Took orders and entered in database

● Ensured accuracy and completeness of all customer requests/orders

● Learn quickly, professional communications and attitude, high degree of integrity

● Problem solving including tracking orders, special questions

● Able to handle multiple tasks under pressure and deadlines

● Ability to display and implement excellent customer service skills

EMPLOYMENT HISTORY

County of Riverside (DPSS)

Eligibility Technician (TAP PROGRAM) 04/05/22 – 09/2022

Employment Development Department (EDD) 10/2020 – 09/2021

Employment Program Representative

In-Home Supportive Services (IHSS) 05/2016 – PRESENT

In-Home Service Provider

American Guard Services 09/2017 – 06/2019

Crossing Guard

EH Realty Group 07/2015 – 11/2016

Transaction Coordinator

Queen Mary 09/2014 – 01/2016

Shift Lead & Production Administrative Assistant

EDUCATION

BA in Business University of Phoenix 2015

AA in Business University of Phoenix 2009

Gen. Ed. Compton Community College 1998

Compton Senior High School High School 1997

CERTIFICATIONS

Computerized Office Automation Practical Data Processing Inc. 2004

Basic Computer Applications California Computers 2000

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