Customer Service Technical Support

Joshua Johnson

**** ******* **., *******, *******, 30904, US • 678-***-**** • ***************@*****.*** Professional with a clear vision who can work independently with little to no supervision. I have several years of customer service experience including door to door sales and upselling based on customer needs. I am very technically inclined and am well versed in providing technical support. I also have experience doing HVAC work and other home improvement projects. Cash handling

Customer service

Microsoft Office

HVAC

60 WPM

Sales

Forklift

De-escalations

Dual Monitor use

Technical support

High School - 2014

Youth Challenge Academy - Augusta, GA

Forklift Certification - 2014

Atlanta Technical College - Atlanta, GA

Customer Service and Sales Representative - February, 2022 to June, 2023 Advanced Auto Parts - Jefferson, GA

Performed diagnostic testing for batteries and check engine lights Asked appropriate open-ended questions to discover customers' needs and requirements. Made recommendations to customers for products based on diagnostic results Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests. Ordered parts using online database

Operated cash register with 100% accuracy

Driver and Loader/Unloader - March, 2020 to February, 2022 MMM Express - Winder, GA

OTR Non-CDL truck driving

Properly loaded and unloaded product

Communicated departure and arrival times with customer Obtained proper signatures and maintained documentation for all loads Grill Operator and Server - September, 2016 to March, 2020 Waffle House - Conyers, GA

Successfully assisted approximately 50 to 60 guests during each shift. Waited tables, took customer orders, prepared orders according to customer requests Maintained proper temperature and humidity for all perishable items Cleaned and sanitized all food preparation areas according to company and FDA regulations Handled diner complaints with the kitchen staff and promptly served replacement menu items. Operated cash register with 100% accuracy

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Manufacturing Technician - May, 2014 to September, 2016 Real Headlights - Conyers, GA

Open and closed shop

Cleaned work area

Finalized product according to specifications by management Performed quality checks on all products prior to shipment Operations Supervisor - February, 2010 to May, 2014 One Woman and A Toolbox - Atlanta, GA

Painting

Plumbing and HVAC installation

Drywall and light fixture installation

Supervised a team of 2+ employees

Scheduled services for customer

Answered questions regarding services

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