Customer Service Order Fulfillment

SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

TEREMIUS WEBB

872-***-**** • **************@*****.*** • Chicago, IL 60624 Driven warehouse professional with proven expertise in inventory management and order fulfillment from roles at Big Lots Distribution Center and USPS. Excelled in heavy lifting and maintaining operational efficiency, demonstrating exceptional analytical skills and customer service. Achieved significant improvements in inventory accuracy and processing speed by leveraging strong problem-solving abilities and effective communication.

Good analytical and

planning skills. (2 years)

•

• Excellent problem analysis.

Excellent judgement

according to the situation.

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• Load & Unload (4 years)

Pallet Jack (Less than 1

year)

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• Packaging (2 years

• Customer service

• Cash handling

• Forklift

• Order fulfillment

• Heavy lifting

• Merchandising

• English

• Communication skills

• Automotive repair

• Retail sales

• Supervising experience

• Cleaning

Feb 2022 - Oct 2024

Chicago, IL

Warehouse Worker / Big Lots Distribution Center

maintain a work area that is organized, neat and clean in order to safely receive and process freight, manage and move inventory, and load and ship items to,from, and throughout the warehous

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Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.

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Staged and sorted multiple types of products for loading to comply with preset instructions.

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Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.

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EDUCATION

Noticed damaged products and removed from received shipments to be processed for refund or replacement.

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Logged unit quantities and entered data within inventory database to facilitate records maintenance.

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Recognized defective material and reported issues to management to facilitate prompt resolution.

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Utilized pallet jacks to move items to and from different warehouse locations.

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Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.

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Stood for extended time periods to perform packaging tasks to complete order fulfillment process.

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Dec 2018 - Feb 2022

Chicago, IL

Warehouse Worker / USPS

Scans, reads, and labels packages to determine correct grouping

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Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets

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Observes strict adherence to company policies (safety, security, uniform, package handling)

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• Maintains a clean working area

• Identifies errors in package information

Collaborates with other warehouse personnel to ensure work efficiency

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Jun 2017 - Dec 2018

Chicago, IL

Ticket Agent / LAZ Parking

• Data entry with handheld device

Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets

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• Customer Service

Worked in high-stress volatile situations concerning public safety.

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Assisted the general public, by giving general information and directions.

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Communicated effectively with the general public on issues regarding parking/time plates around Trafford Council areas

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Jun 2012 Crane Medical Preparatory High School

Chicago, IL

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