Insurance Sales Agent
Resume:
MICHAEL D. LYNDRUP
Avalon, TX ***39
*********@*****.***
SKILLS PROFILE
Insurance Sales
Management/Business Ownership
Training
Claims handling
Construction
EMPLOYMENT HISTORY
Licensed Insurance Sales Agent, Hurst TX (Century Insurance Agency) (2021- Current)
Review insurance renewals.
Process endorsements
Discover and cross sell additional lines of business
Evaluate customer needs and recommend insurance policies and endorsements designed for the them
Build rapport with customers and retain current business
Explain complex insurance concepts in an easy to understand manner
Cultivate new business outside the agency
Train new employees
Sales Manager, Allstate Bedford TX (Kretschtmar Agency) (2019-2021)
Generate and service referral sources to the agency
Train employees on sales techniques and product knowledge 1
Handle customer and employee conflicts
Keep up to date on carrier information
Licensed Insurance Sales Agent, Allstate Kona, HI (Speagle Agency) (2018-2019)
Review insurance renewals.
Process endorsements
Discover and cross sell additional lines of business
Evaluate customer needs and recommend insurance policies and endorsements designed for the them
Build rapport with customers and retain current business
Explain complex insurance concepts in an easy to understand manner
Cultivate new business outside the agency
Licensed Insurance Sales Agent Aloha Insurance Agency Kona HI, (2015-2018)
Review insurance renewals.
Process endorsements
Discover and cross sell additional lines of business
Evaluate customer needs and recommend insurance policies and endorsements designed for the them
Build rapport with customers and retain current business
Explain complex insurance concepts in an easy to understand manner
Cultivate new business outside the agency
Train new employees
Account Coordinator, Utility Telecom, Auburn Hills, MI (2013-2015)
Oversee numerous installation jobs at once, paying attention to deadlines, following up on progress, escalating delays and informing our clients of the progress
Troubleshooting service issues
2
Train employees of various departments
Monitor and coach telemarketers
Perform the duties of the office manager in her absence
Assist with IT issues
Phone System Administrator, AMI, Redford, MI (2008-2013)
Program phone systems for several call centers to include call routing, timers, recordings, hunt groups and applications
Assist call centers with various sales programs to promote service center sales at car dealerships for General Motors, Ford and Chrysler
On site representative to the public for vendors during various promotions
Voice talent for national call center recordings
On site phone wiring
Assist with IT issues
Repair office equipment
Surveillance camera wiring
Independent Claims Adjuster Wayne, MI (2005-2008)
Investigated, and handled homeowner and commercial claims
Grew and maintained a client base
Traveled to catastrophe locations to process claims
Conducted mystery shopper encounters to confirm compliance with insurance requirements
Explained complex insurance concepts in a simple manner RNL Fire & Water Restoration, Westland, MI (2004-2008)
Vice President, co-owner and license holder
Sold construction jobs, wrote estimates, prepared project budgets
Oversite of jobs both locally and in other states 3
Managed several employees
Helped calculate repair scope and pricing for restoration/mitigation projects M. J. White and Son, Farmington Hills, MI (2000-2004)
Sold construction jobs, wrote estimates, negotiated price and scope of repairs and prepared budgets
Grew and maintained referral list
Provided expert reports for insurance carriers
Was in charge of our hazard jobs (mold remediation, lead paint, asbestos removal, crime scene cleanup etc…)
Sold, priced and oversaw water extraction jobs
Haas Associates, West Bloomfield, MI (1998-2000)
Independent Claims Adjuster
Grew and maintained a customer base
Evaluated, priced and processed homeowner and commercial claims locally for a number of companies
Performed investigations for insurance carriers
Explained complex insurance concepts in a simple manner
Worked Catastrophe claims
AAA Michigan, Dearborn, MI (1987-1998)
Property Claims Adjuster
Licensed Insurance Agent
Branch office Support
Travel Agent
Worked Catastrophe claims
CERTIFICATIONS/LICENSES
State of Texas All Lines Adjuster License
4
State of Texas Property & Casualty License
Allstate binding authority in both Hawaii and Texas Xactimate level 1 Certification
EDUCATION
Henry Ford Community College – Associate Degree/CIS Schoolcraft College – Post Associate Courses
University of Michigan Dearborn – Post Associate Courses 5
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