Customer Service Representative

AF Alejandra Frausto

Fresno, CA ***** 469-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. SKILLS • Customer Service

• Detailed and Organized

• Teamwork

• Communication

• Adaptability

• Responsibility

• Multitasking

• Dependability

• Observation skills

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 08/2022 to CURRENT IRS Fresno, CA

• provided over-the-phone technical assistance to individuals addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities

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Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken. Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.

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SALES ASSOCIATE 02/2018 to 07/2022

Nordstrom Rack Fresno, CA

• Make customer experience quick and easy

• Greeting customers

• Sort and return clothes to the floor

• Complete all inventory processes

• Re merchandising and straightening store throughout the day

• Attention to detail

• Multitask

RECEPTIONIST 03/2017 to 10/2017

GDMI Garland, Tx

• Answering phone

• Greeting customers

• Record keeping

• Faxing and emailing

• Observing/reporting suspicious activities outside the building CASHIER 12/2015 to 03/2017

Dollar General Garland, Tx

• Greet customers coming in the store

• Handle cash/credit/debit/check transactions

• Receive payments by cash, credit card etc

• Checking daily cash accounts

• Assist customers with any needs

SALES ASSOCIATES 05/2015 to 09/2015

Ross Dress for Less Garland, Tx

EDUCATION Remington College, Garland, Tx

High School

Sachse High School, Sachse, Tx

High School

South Garland High School, Garland, Tx

LANGUAGES Spanish

Native or Bilingual

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