Customer Service Elk Grove

Quentrel Johnson

Chicago, IL ***** 773-***-**** *************@*****.***

WORK EXPERIENCE

CrossCom Elk Grove, IL

Dispatch and Logistics 2022-2023

● Oversaw daily operations by dispatching technicians to address urgent customer issues, ensuring fast and efficient resolution of service calls.

● Negotiated service pricing with customers based on the complexity of the service request, urgency, and technician availability, ensuring competitive rates while maintaining company profitability.

● Managed a daily volume of over 50 service requests, ensuring timely dispatch and response, and optimizing technician routes to minimize travel time and increase productivity. Born Rich Holdings Chicago, IL

Dispatch 2019-2022

● Facilitated clear communication between shippers, brokers, and trucking team to address scheduling conflicts, changes, or delays, ensuring customer expectations were met.

● Managed delivery timelines and communicated changes to customers and internal teams, providing updates if delays were unavoidable, and managing expectations.

● Generated invoices to ensure each invoice includes all necessary details, such as service descriptions, quantities, unit prices, applicable taxes, and any additional fees. Overstock Furniture and Mattresses Memphis, TN

Warehouse Lead 2017-2019

● Built and assembled custom furniture pieces for in-store displays, ensuring they were structurally sound, aesthetically appealing, and aligned with the store’s branding and visual standards.

● Loaded and secured furniture in customer vehicles, ensuring proper handling to prevent damage during transit and maintaining a high level of customer satisfaction.

● Provided excellent customer service during the delivery process, including explaining product care, assisting with furniture placement, and answering customer inquiries about delivery or assembly. EDUCATION

University of Iowa Iowa City, IA

Business

Waterloo West High School Waterloo, IA

SKILLS & INTERESTS

Computer: Microsoft Office, Video Conferencing Software, Typing Rate 70 wpm Skills: Time Management Skills, Attention to Detail, Confidentiality, Calendar Management, Record Keeping, Prioritization Skills

Languages: English (Fluent)

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