Customer Service Support
Resume:
Destiny Samuel
Shreveport, LA *****
*******.**********@*****.***
Experienced customer service and cash handling professional with a background in casino banking, customer support, and administrative duties. Skilled in communication, customer care, and financial transactions, with a current focus on sales support. Authorized to work in the US for any employer
Work Experience
Sales Representative
YoungWilliams-Shreveport, LA
November 2023 to Present
Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons. Casino Cage Cashier
Louisiana Downs-Bossier City, LA
June 2021 to March 2023
Calculates totals for customers chips and pays out cash for chips collected. Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary. Verifies identification of customers requesting cash advances. Completes transactions accurately throughout shift. Cage Cashier/Main Banker
Bally's Corporation-Shreveport, LA
January 2019 to April 2022
Calculates totals for customers chips and pays out cash for chips collected. Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary. Verifies identification of customers requesting cash advances. Completes transactions accurately throughout shift. Education
Associate's degree in Nursing
Northwestern State University of Louisiana - Shreveport, LA August 2021 to Present
High school diploma or GED
Woodlawn High School - Shreveport, LA
August 2007 to May 2010
Skills
• BLS Trained, Microsoft Office, Excel, CPR/First Aid certified, 40 WPM typing speed, flexbile
• Customer Service
• Customer Support
• Customer Care
• Excel
• Microsoft Word
• Medical Terminology
• Microsoft Office
• Barista Experience
• Call Center
• POS
• Coffee Experience
• Vital Signs
• Custodial Experience
• Cleaning Experience
• Cash Handling
• EMR Systems
• Guest Services
• Banking
• Medical Receptionist
• Medical Records
• Medical Office Experience
• Insurance Verification
• Office Administration
• HIPAA
• Computer Skills
• Microsoft Excel
• Administrative experience
• Front desk
• Patient Care
• Triage
• Computer literacy
• Documentation review
• Packaging
• Clerical Experience
Certifications and Licenses
CPR
driver's license
CNA
AED Certification
Assessments
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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