It Support Information Systems

EDUCATION

Rachel Agyemang-Amoako

LinkedIn ********************@*****.*** 347-***-****

Monroe University New Rochelle, NY

GPA: 3.81/4.00 ~ Bachelor of Science in Computer Information Systems ~ Dean’s List (All Semesters) Expected June 2025 Relevant Courses: CCNA Cyber Ops, Computer Hardware & Software, Programming Logic, Network Security, Database, Systems Analysis TECHNICAL SKILLS

● Languages: Bash, Python, C#, SQL

● Technologies: Microsoft Office Suite, McAfee, Sygate, Adobe Acrobat, Mathworks

● Operating Systems: Windows, MacOS, Linux, Unix

● Certifications: CCNA, Security+ (In progress), Secret Interim Clearance EXPERIENCE

MIT Lincoln Laboratory Lexington, MA

IT CO-OP Student Intern Aug 2024 – Dec 2024

Tech Stack: Windows, MacOS, Linux, Unix, Sygate Firewall, McAfee Virus Scan, Adobe Acrobat, Mathworks

● Provide IT support for the Advanced Sensors and Techniques Group, contributing to space surveillance technology research and development.

● Install, update, maintain, and troubleshoot software across multiple operating systems including Windows, MacOS, Linux, and Unix.

● Manage and support critical applications such as Microsoft Office, McAfee virus scan, Sygate firewall, Adobe Acrobat, and Mathworks.

● Assist in maintaining and troubleshooting network infrastructure and resolving printing issues.

● Support backup operations for Group 92 file servers, ensuring data integrity and availability.

● Collaborate with staff to address software requests and IT needs, enhancing operational efficiency.

● Gain exposure to advanced radar systems and space situational awareness technologies, including satellite tracking and imaging systems.

Harvard Medical School-Massachusetts Institute of Technology at Massachusetts General Hospital Boston, MA Summer Intern June 2023 – Aug 2023

Tech Stack: MATLAB, SpinView

● Collaborated on a pivotal project focused on advancing biomedical diagnostics using computational imaging techniques such as image reconstruction.

● Explored depth-resolved fluorescence imaging to visualize subsurface fluorescence while mitigating interference caused by varying tissue depths.

● Developed a novel technique involving projected light onto surfaces to address limitations in traditional full-field, camera-based imaging systems.

● Successfully eliminated loss of in-focus details by introducing high-spatial frequency components through projected light, resulting in more comprehensive and precise visualizations. • Utilized a minimalist setup including a Kodak Luma 75 Portable Pocket Projector and a Teledyne FLIR camera connected via SpinView software.

● Proficiently employed MATLAB to process raw patterns into 3D images, showcasing the ability to transform captured data into meaningful visual representations.

● Contributed to the project on advancement of biomedical imaging by achieving depth sectioned fluorescence and successfully suppressing background interference in 3D fluorescent image reconstruction.

● Demonstrated interdisciplinary collaboration, algorithmic expertise, and optics knowledge in addressing critical challenges in medical imaging.

● Participated in a 10-week seminar or course on (Digital Image Basics, Why Light in Medicine, Dynamic Micro-OCT, etc.) The Church of Pentecost USA Inc. Wayne, NJ

IT Support and Admin (Apprenticeship) Sept 2021 – Aug 2024 Tech Stack: Microsoft 365, Apple iOS

● Install and manage all ERP systems used by the corporation.

● Support the IT Team in maintaining hardware (server and firewall), software, and other systems

● Managing all Microsoft 365 and Office applications

● Maintained all relevant IT inventory paperwork and entered accurate inventory data in the computer system

● Assisted with various hardware, software, and network troubleshooting issues and provided necessary technical support

● Provided technical support during all national conferences as well as to thousands of church members and the leadership

● Train and provide technical support in the use of the following mobile application systems for Android and Apple iOS: ROCK database management system, Financial Management System (FMS), Appraisal Management System (AMS), Donation and Fundraising management system, MyCOP Mobile App for managing the church's sermons, events etc.

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