Administrative Assistant Customer Service

PATRICK O. ERUJA

** ***** *****, ********, **, Canada • Cell: 204-***-**** • ************@*****.***

Professional Summary

A result-driven, self-motivated, and quality-focused individual with over four years of experience as an administrative assistant, and customer experience specialist. Possesses strong organizational skills, effective time management, as well as the ability to collaborate with internal and external stakeholders. Proficient and certified in Microsoft Word, Excel, PowerPoint, and Outlook. Seeking an opportunity where I can utilize my professional and analytical expertise to contribute to the business and provide exceptional services. Work History

Administrative Assistant, May 2023 to December 2024 RBC- Winnipeg, MB.

• Organizing, managing and scheduling appointments and travel arrangements

• Handling correspondence, emails and phone calls

• Preparing, editing and exporting documents, reports and presentations

• Maintaining accurate records, databases and system filings

• Providing exceptional customer service and responding to inquiries

• Managing office supplies, equipment’s and facilities

• Coordinating meetings, events and projects

• Taking minutes and preparing summaries

• Handling confidential and sensitive information

• Collaborating with teams and departments to achieve goals

• Staying up to date with industry trends, best practices and mew technologies

• Maintaining office organization and efficiency

Administrative Assistant, June 2018 to April 2023

TTEC – Winnipeg.

Performed administrative duties including answering phone calls, managing of company records, filing, data entry, receiving, processing, and recording invoices. Strong and proficient computer skills and proficient with software applications like Microsoft Word, Excel, outlook, and PowerPoint etc.).

Providing confidential administrative support such as preparation and maintenance of both manual and electronic documents

Ability to work independently with minimal to no supervision with high level of initiative. Strong communication and interpersonal skills including the ability to establish and maintain professional working relationships with staff at and stakeholders. Provides organization and problem-solving skills with ability to stay work-focused in, analyzing, compiling and summarizing information.

Excellent verbal and written communication skills with experience in formatting types of submissions with high level of accuracy

Ability to handle sensitive and non sensitive information with sound judgment and reasoning skills. Experience in communicating with clients both by telephone and in person. Check and verify outdated data to necessary changes ton records. Managed, organized, and updated office inventory and data base. Maintained office system and programs in collaboration with supervisor. Filed, copied, scanned, and printed documents on behalf of the company. Administrative Assistant March 2018 to June 2018

Deer Lodge Centre (WRHA) Internship

• Supported departments with administrative duties.

• Taken note of the minutes of meetings and performed proofreading.

• Verified outdated data and made any necessary changes to records.

• Updated training evaluation using Excel template.

• Managed, organized, updated, and maintained office inventory and database.

• Maintained the office systems in collaboration with the supervisor.

• Created PowerPoint presentations for training purposes.

• Filed, scanned, copied, and printed documents on behalf of the company. Customer Service Representative, Dec.2016 to Feb. 2018 Conquest Marketing-Portage Avenue, Winnipeg.

Ability to handle 40-50 calls giving clients information about product and services and providing solutions. Processing customer transactions with prompt and accuracy Greet and welcome customers in a polite manner.

Perform administrative task of answering phones and email, receiving visitors and photocopying. Attended to customers’ requests and enquiries about the company’s products and policies. Assisted customers with choosing products to suit their needs. Advised customers on the company’s reward and loyalty benefits on their patronage. Maintained daily cash and sales registers.

Applied company policies and procedure in customer interaction and desk work. Worked with customer service to resolve customer complaints. Ability to multitask effectively and work under pressure. Education

• CDI College: Diploma (Graphic) August 2020, Winnipeg Skills and Qualities

• Excellent communication

skills

• Strong interpersonal skills

• Customer service-oriented

• Speed and accuracy

• Friendly and Courteous

• Attention to Details

• Knowledge Retention

• Time management skills

• Calm under pressure

• Excellent numerical skills

• Organisation

• Great team player

• Ability to multitask

effectively.

• Openness to learning and

new opportunities.

• Ability to work alone

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