Operations Manager Social Media

Porsenna, M. *

Marie Sandy Porsenna

• Decatur, GA 30034 • 678-***-**** •*************@*****.***

PROFESSIONAL EXPERIENCE

Inside And Out Consulting - Atlanta, GA

Executive Operations Manager Nov 2022 – Present

• Oversee operations and growth initiatives for a multifaceted therapist-owned business encompassing counseling, education, branding, and media production.

• Direct all scheduling functions, including therapist and owner calendars, client appointments, insurance verifications, and onboarding new patients into systems.

• Spearhead marketing and branding efforts, including managing social media campaigns, preparing event materials, and proofreading publications.

• Plan, execute, and budget events such as book signings, workshops, and public speaking engagements.

• Serve as event manager, handling vendor contracts, logistics, staff coordination, and on-site execution.

• Lead recruitment efforts by drafting job postings, scheduling interviews, and creating employee onboarding processes.

• Manage compliance functions, such as renewing accounts with SAM.gov and coordinating legal registrations for products and trademarks.

• Supervise a team of 3 part-time employees, providing training, task delegation, and performance monitoring.

• Produce and market a podcast, including guest sourcing, scheduling, and promotional efforts.

• Prepare educational materials and grade coursework for doctorate-level classes at two universities. Centers for Disease Control and Prevention - Atlanta, GA Project Lead Jan 2023–May 2024

• Served as System Administrator for the IDPH I-NEDSS database, the primary COVID-19 database for Illinois.

• Created, maintained, and executed models and reports for internal teams and stakeholders.

• Acted as Subject Matter Expert for database access requests, exports, and reporting.

• Collaborated with management and the Illinois Department of Health on CDC COVID guidelines.

• Conducted ad hoc analyses and completed special projects as requested. Data Analyst I Feb 2022 – Dec 2022

• Inputted and verified COVID infection statuses in the IDPH I-NEDSS database.

• Performed data integrity checks, overseeing case entries and deletions.

• Reviewed and edited CDC documents for publication on the CDC’s public website.

• Provided weekly updates to management on case statuses. Porsenna, M. 2

Ronald S. Hunt, LLC - Atlanta, GA

Office Manager Sept 2008 – Feb 2022

• Managed administrative and financial functions for a construction enterprise.

• Oversaw daily operations, including accounting tasks and financial reporting.

• Led administrative, payroll, and purchasing activities.

• Managed HR responsibilities, including hiring, benefits administration, and payroll taxes. LEGAL EXPERIENCE

McCurdy & Candler - Decatur, GA

Post-Sale Supervisor Feb 2008 – May 2010

• Managed post-sale transactions and client interactions for attorneys and title insurance companies.

• Supervised staff, devised training programs, and ensured regulatory compliance. Morris, Schneider & Prior, LLC, - Atlanta, GA

Mississippi Foreclosure Supervisor Oct 2006 – Dec 2007

• Implemented procedural improvements that enhanced company APR ratings.

• Managed employee training, client communications, and process improvements. Post-Sale Title Resolution Senior Paralegal Oct 2004 – Oct 2006

• Oversaw title resolution tasks, trained staff, and liaised with clients and third parties.

• Reviewed legal documents, coordinated releases, and managed settlements. EDUCATION

Bachelor of Business Administration & Psychology

Liberty University, Lynchburg, VA

Diploma in Business Analytics

Kennesaw State University, Kennesaw, GA

SKILLS & CERTIFICATIONS

Programming Languages: VBA, SQL, Tableau (basic)

Software: Advanced Excel (Vlookup, PowerPivot), Word, PowerPoint, Access, Outlook, Project, Quick Base, R Statistical Software, SPSS, Confluence, Pivotal Tracker, Slack, Workday, SharePoint, Zoom, PeopleSoft, Tableau, CRM, Power BI, Teradata, Looker Certifications: Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO)

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