Customer Service Be A

James Oakes

Contact:

Email: ***@***.**

Cell: : 769-***-****

Address: ** ******** **

Lumberton, MS, 39455

Dear Hiring Manager,

Thank you for the opportunity to apply for your Remote Customer Servive Representativet within your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with this role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform to your expectations.

I am a detail-oriented professional who has been consistently praised as diligent by my co-workers and management. Over the course of my 45+ year career, I've developed a skill set relevant to the role you are hiring for, including communication skills and the ability to learn rapidly. Overall, I have consistently demonstrated organizational, communication and service abilities in every aspect of my previous jobs, and I invite you to review my achievements in the attached resume.

After this review, I am certain you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 769-***-**** or via email at ***@***.** to arrange for a convenient meeting time.

Although my CV may not par up to your immediate Customer Service requirements, I believe it should inure you to my capabilities. I am proficient at conducting incoming calls, quickly assessing the clients needs and providing clear solutions. Multi-tasking and managing multiple programs and systems simultaneously while documenting details of customer calls and interactions.

Thank you for your consideration, and I look forward to hearing from you soon.

Sincerely

James Oakes

Due to an injury incurred on August 2023, the resulting recoopertion time, which is still on-going, has been from August 2023 to present.

RESUME/CV:

James Oakes

Email ***@***.**

Phone: 769-***-****

Address: 70 Rutledge Rd

Lumberton, MS, 39455

Education

University of Tennessee

Knoxville, TN

Bachelor of Architecture

Experiece:

J. Monk Builders

18 Woodchuck Drive

Hattiesburg, MS 39402

March 2013 - Augusr 2023

Customer Service Agent/Man Friday

Real Estate Investment Strategy in which property was purchased, not to use, but with the intention of selling it for a profit. ie House Flipping

Responsibilities:

Meet and greet all clients, vendors and subcontractors.Engage with them, take notes and respond via phone, email or text confirming meeting and upcoming schedule. Answer/respond to all calls received. Supply staff with written schedules of weekly events. Organize any trips taken by Priciples. Supervise all work by subcontractors. Perform light bookkeeping duties, payroll etc.

Continuously verify that there was a one'call resolution to any and all issues. Took approximately 60 to 80 calls per day.

Cartoon Contraband

301 N Lamar St.

Jackson, MS 39201

October 2002 - February 2013

Customer Service Representative/ Artist

Illustration and Cartooning Studio.

Responsibilities:

Met with clients, confirmed their needs, replied call or email regarding the meeting. Scheduled all artwork that was required. Answered/responded to all calls received and dealt with any "walk-ins". Organized any trips taken by Principals. Assisted in the production of the artwork, when necessary. Performed light bookkeeping duties, payroll, etc. Continuously verified that there was a one call resolution to any and all issues. Took approximately 60 calls per day.

Job interrupted due to required vertebrae replacement surgery and recooperation time from March 2001 - September 2002

Orion Construction Company

Nashville, TN

September 1996 - February 2001

Foreman/Lead Carpenter

Responsibilities

Ran crew varying from 2 to 12 commercial carpenters performing duties from foundation thru finish trim work on commercial properties.

Ingles Shipbuilding

Pascagouls, MS

September 1992 - August 1996

Naval Architect

Responsibilities:

Production of Design and Working Drawings regarding the implentation and Installation of all required equipment of U.S. Navy DDG and CG

Ships. Shipchecking, on-site, preliminary design requirements, and verification of installation of required equipment.

PCDC.

Peachtree City, GA

October 1987 - August 1992

Director of Architecture

Responsibilities:

Wrote Residential Guidelines and Requirements for sudivision development. Did physical verification of all on-site development and construction of buildings.Supervised all Builders and their product lines in the development of subdivisions through out the city.

Peachtree City is an award-winning master planned community located just south of Atlanta, Georgia. The city is home to a diverse population and provides the best in residential areas, commercial areas and community services.

Education:

The University of Tennessee

Knoxville, TN

August 1983 - August 1987

Student, Graduated Early with 5 year degree - Bachelor of Architecture

Goree Architects

Houston, TX

April 1979 - August 1983

Project Architect

Responsibilities:

Coordinating client requirements, construction company site details and preliminary estimates, the design and development of working drawings to complete the job.

T. L. Adams Designers

Pasadena, TX

September 1976 - March 1979

Draftsman/Designer

Resonsibilities:

Residential Home Design and production of working drawings.

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