Technical Support Team Member

Ransom Igodi

309-***-**** — # ***********@*****.*** — ï linkedin.com/in/USER

Summary — Motivated Cybersecurity enthusiast with solid analytical and problem-solving skills, proficient in using security tools and technologies, proactive team member with excellent communication skills and a comprehensive understanding of Cybersecurity threats and best practice. Proficient in computer network, Passionate about securing systems and contributing to global security efforts.

Skills

– Computer Networking

– Cybersecurity Tools(Wireshark)

– Understanding of cryptographic best practice

– Knowledge of cybersecurity frameworks

– Familiarity with risk management processes

and methodologies such as Incident Handling

and Threat Intelligence

– Understanding of data protection principles,

data loss prevention, and encryption

– Programming Languages (Python)

– problem Solving

– Communication

– Critical Thinking

– Analytical skill

– Goal and Result Oriented

– Ability to work independently with little or no

supervision

– Ability to work and be productive under

pressure

– Management

– Teamwork

– Time Management

– Leadership

Experience

Western Illinois University (Graduate Studies /Center for Global Studies) August 2024 – till date Graduate Assistant/Slate Application Tester

– Slate software testing

– Creating test applications data

– processing incoming admission documents for graduate application

– Updating of credit rules for courses on the DTAR platform.

– Assisting newly arriving international students settle in properly on campus Secure ID/ Transport Payment Solutions June 2022 – Jun 2024 Technical Support

– Analyzed network traffic patterns to identify bottlenecks and optimize performance

– Implementation of firewall to enhance network security and prevent unauthorized access

– Collaborated with cross-functional teams to streamline IT processes and improve efficiency

– Configured monitoring tools to track system performance and troubleshoot issues proactively

– Automated routine tasks to reduce manual effort and increase productivity

– Documented system configurations and procedures for knowledge sharing within the team

– Conducted capacity planning and scalability assessments to support future growth

– Provided on-call support for critical issues and worked on root cause analysis for incident resolution Nigeria National Petroleum Cooperation August 2019 – January 2020 Technical Support Intern

– Provided system and Technical support

– Software installation

– Configured and monitored network security measures

– Implemented multi-factor authentication for remote access to company systems

– Systems and network trouble shooting

– Maintained documentation for IT policies and procedures

– Documenting responses to incident attacks with internal teams and external vendors Education

Western Illinois University

Master of Science in Computer and Information Systems Minors: Computer Security

Federal University of Technology Akure, Nigeria

Bachelor of Science in Computer

Minors: Computer Networks

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