Data Entry Customer Service

NYKEL FLOYD

561-***-**** **********@*****.*** Grayson, GA

CAREER SUMMARY

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Reliable worker with excellent communication, time management, and computer skills. EDUCATION AND CERTIFICATION

Bachelor’s degree – Exercise Science Georgia Gwinnett College 2021 Certified Professional Coder (CPC) AAPC 2025

Basic Life Support (BLS) AHA 2025

SKILLS

EPIC Cerner Microsoft Office Medical Terminology Detailed Organized Adaptable Customer Service WORK EXPERIENCE

Rehab Therapy Tech III Emory Johns Creek Hospital, Johns Creek, GA 2021- Present

• Under the direct supervision of a Physical, Occupational, or Speech Therapist, assists with basic therapeutic services and other patient related activities

• Perform clerical and administration tasks in support of department/program operations, simple administrative duties such as charge reconciliation of hospital billing and data entry

• Attend staff meetings, in-services and patient rounds as appropriate to remain abreast of plan of care for patients, policies, and changes that could impact operations

• Participate in conducting interviews for candidates; assist in screening, orienting and training new employees

• Epic super user go-to resource for staff member in the rehab department learning new functionality within the Epic system or navigating a new Epic implementation across the organization

• Transfer patients to and from wheelchairs, beds, and recliners within the hospital

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