It Administrator

Ron Wagner

Westminster CA ***** - ***- ***-**** -Email ***@*********.*** -

Website ronwagner.net Linkedin.com/in/ronaldwagner SKILLS

● Jira, Freshworks, Samanage, ITSM, Service Now

● SonicWall,Sophos,Absolute,Cylance,Capture Client

● AD,365,Azure,Powershell,GPO,Onboarding,Intune

● VMware, HyperV,Zen,Ghost - Trello

● Aruba,Sonicwall, Meraki

● Bomgar, Connectwise, Solarwinds, PRTG, Dameware

● Windows 20+ yrs - Win Server 03/19 – 10+ yrs

EXPERIENCE

ADC Aerospace, IT Administrator - Feb 2023 - Present

● Migration to O365 from on prem exchange 2010

● Managing Vsphere infrastructure moved from NAS mounting to upgrading to local SSD

● Veeam backup onsite and offsite with 11:11 systems

● Working on dept budget for ; wlan upgrade,upgrading hosts, streamlining imaging/deploying office pcs,.

● Manage vendor quotes, upgrades and repairs.

● Documenting processes, SOP's implementation for onboarding etc.

● Developing data retrieval and recovery procedures.

● Microsoft Purview Compliance Manager - CMMC 2 security requirements

● Utilizing Xcitium ticketing Daily break/fix issues on all PCs, printers etc

● IT documentation/user training - Monthly newsletter with tips/tricks and spam/fishing awareness

Glidewell Dental,Senior IT Support Specialist-Aug 2021 - Feb 2023

● Works IT requests; provides Level 1 and 2 support in a timely manner.

● Assists IT Support staff with troubleshooting and incident resolution; acts as point of escalation for internal IT Support team. Trains IT Support staff. Supports P1 and P2 level incidents.Provides outstanding customer service and responsiveness to all end-users across all locations.

● Resolves Level 1&2 IT issues,hardware and software within the first call.

● Worked with the following :SharePoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, Atlassian, and Exchange.

● Resolves or escalates issues received from IT Support Analysts. Acts as a resource to other team members in resolution of technical issues. Orange Unified School District,SeniorTechnician Jan 2020- Aug 2021

● Specialized technical support to site, assist with schools in the operation, maintenance and support of networks; computers, software, and peripherals. Deploying with Intune and Azure.

● Computerized instruction. Oversees remote learning for four different schools.

● Device deployment, network troubleshooting, supporting various remote learning platforms Google Meets, Microsoft Teams, Blackboard, Zoom etc.

● 3 time employee of the month.

Doorway Home Loans, Orange- IT Manager

Sept 2018 - Sept 2019

● Manage the WAN, LAN, SAN and EDI platforms, while looking for ways to grow networks in a cost-effective way to meet future IT needs.

● Responsible for developing network maintenance and growth plans, creating annual and project budgets and managing the IT staff.

● Continued System Administrator duties (see below). Doorway Home Loans, Orange- System Administrator

Jan 2017 - Sept 2018

● Ensure design of the system to allow all devices to work efficiently with minimal maintenance needed.

● Troubleshoot problems reported by users and analyze and isolate issues.

● Maintain network facilities and on individual machines, such as drivers and settings of personal computers as well as printers.

● Maintain integrity of the network, server deployment, and security.

● Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.

● Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and necessary patches.

Saca Technologies, Anaheim- Senior Cloud Support Specialist July 2014 - Jan 2017

● Provide technical support for over 3000 users on Cloud and Local environments.

● Troubleshoot and resolve issues via phone and email for windows environments, printers, scanners and network issues.

● Respond to user tickets and resolved tickets in a quick and efficient manner. Demonstrated excellent customer service skills.

● Three-time employee of the month.

● On high profile teams for supporting specific platinum level support clients. Direct Travel, Aya Healthcare and Pursue Healthcare.

Allied Digital, Carson- Service Desk Engineer II - 3 years EDUCATION

CompTia Network+ Certified,

CompTia Security+ Certified,

MCITP - Server Administrator,

MCTS - Windows 7, Configuration

AWARDS

Multiple employee of the month awards across several jobs (Doorway,Saca,OUSD)

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