Call Center Representative
Resume:
Margaret E. Bates
Ozark, Arkansas
****************@*****.***
Objective:
I am interested in obtaining a career position where my educational skills, abilities, and experience will be utilized to enhance my employer’s mission and goals; to do duties as assigned while being able to take on more responsibility as needed. Summary:
A passionate working person who is dedicated to the social and human experience. I take pride in my job and pay close attention to detail, as well as being geared towards the positive betterment of our society. Skills:
Nonprofit Building Capacity Skills:
volunteer recruitment and
management; grant research and
writing; fundraising; community
outreach
General Office Procedures; Basic
Accounting Skills; Construction/
Warehouse Industry Knowledge;
Call Center Skills
Substitute Teaching Skills:
classroom and behavioral
management; implementation of
lesson plans; tutoring skills; AR
Central Registry clearance
Work and Volunteer History:
09/2019- present
Kelly Educational Services and ESS
Substitute Teacher
Implement lesson plans and adjust as needed to present materials in succinct and coherent style; recognized and addressed behavioral issues with students and administration; taught social sciences, physical sciences, mathematics, and art within middle and high schools; monitored and maintained facilities to ensure the highest standards with safety in mind. 01/2018- 06/2019
Teleperformance
Call Center Representative
Provide clear, concise, and listening communication skills; knowledge of products and services for clients; upbeat; adaptable; patient; and empathic
08/2016- 09/2017
Action Resources International
AmeriCorps VISTA Member
Nonprofit capacity builder for Feeding Laramie Valley, with the mission in sharing sustainable food resources with the community through outreach; fundraising skills; volunteer coordination; grant writing; and organizational development. 07/2003- 08/2011
NW Kodiak Construction
Certified Flagger
Provide traffic safety and control using CB and two-way radios. Setup and breakdown of traffic control signs and devices. Follows safety regulations according to county, state and federal laws within residential, commercial and highway traffic settings during the day and night.
06/2001- 10/2002
United Green Mark
Counter Sales/ Warehouse
Counter sales within a horticultural warehouse environment; distribution of palletized orders; phone order taking; handled warranty items.
Education:
Walden University, MN- Masters of Science in Psychology (2014); courses in Nonprofit Management (2015) Eastern Oregon University, Oregon- Bachelors of Science in Liberal Arts (2012) References Available Upon Request
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