Customer Service Warehouse Operations

Jordan Thomas

Sacramento,Ca *****

******************@*****.***

CELL: 530-***-****

PROFILE

Dedicated and detail-oriented professional with over three years of experience in customer service, warehouse operations, and kitchen assistance. Recognized for a strong work ethic, efficiency in high-pressure environments, and commitment to providing quality service. Proven ability to manage inventory, maintain cleanliness, and operate machinery safely. Authorized to work in the U.S. for any employer.

EXPERIENCE

JOB TITLE, COMPANY NAME; CITY, STATE

West Coast Convenience Stores / Loop Neighborhood Convenience - Sacramento, CA

January 2021 – September 2024.

• Processed high volumes of customer transactions with accuracy and efficiency, handling various payment methods including cash, credit cards, and digital payments.

• Consistently maintained a balanced cash drawer and quickly resolved discrepancies.

• Delivered excellent customer service by addressing inquiries and concerns, fostering a welcoming atmosphere.

• Collaborated with store management to resolve pricing issues and manage product returns.

• Assisted in inventory management, monitored stock levels, and performed opening/closing duties.

JOB TITLE, COMPANY NAME; CITY, STATE

Warehouse Associate

Macy’s Logistics Warehouse - Sacramento, CA

December 2021 – December 2023

• Organized and maintained inventory in accordance with company standards to ensure smooth logistics.

• Operated forklifts and equipment to transport materials, adhering to safety protocols.

• Achieved high accuracy in order picking and packing, ensuring proper labeling and timely shipments.

• Partnered with team members to efficiently meet daily productivity targets in a fast-paced setting.

JOB TITLE, COMPANY NAME; CITY, STATE

Dishwasher & Prep Cook

The Boiling Crab - Sacramento, CA

March 2018 – March 2020

• Operated commercial dishwashing equipment, ensuring sanitized dishware and kitchenware.

• Maintained cleanliness in the kitchen, following health and safety regulations.

• Supported kitchen operations by preparing ingredients, portioning items, and assisting with food preparation.

• Excelled in a fast-paced environment, contributing to efficient kitchen workflow and customer satisfaction. The Boiling Crab - Sacramento, CA March 2018 – March 2020

• Operated commercial dishwashing equipment, ensuring sanitized dishware and kitchenware.

• Maintained cleanliness in the kitchen, following health and safety regulations.

•Supported kitchen operations by preparing ingredients, portioning items, and assisting with food preparation.

•Excelled in a fast-paced environment, contributing to efficient kitchen workflow and customer satisfaction.

JOB TITLE, COMPANY NAME; CITY, STATE

Package Handler

UPS - Sacramento, CA

April 2020 – January 2021

• Managed high-volume package loading and unloading in a fast-paced warehouse environment, including during peak holiday seasons.

• Worked overtime and graveyard shifts to meet deadlines and ensure timely delivery.

• Supported team efficiency by maintaining an organized workflow and adhering to safety guidelines.

EDUCATION

UNIVERSITY NAME; CITY, STATE

High School Diploma

Rio Linda High School - Sacramento, CA

August 2014 – June 2018

SKILLS

• Customer Service: Cashiering, cash handling, retail sales, customer engagement.

• Warehouse Operations: Inventory control, forklift operation, packaging, freight handling.

• Food Service: Food preparation, portion control, kitchen operations, food safety.

• Technical Proficiency: Microsoft Word, basic merchandising, commercial cleaning.

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