Front Desk Agent
Resume:
INDIA
KELLY
************@*****.***
Tacoma, WA 98408
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office.
PROFESSIONAL SUMMARY
Tacoma Laser Clinic - Front Desk Coordinator Lead
Tacoma, WA • 02/2022 - 05/2023
St. Joseph Medical Center Tacoma,Washington - Care Assistant/Health Unit Coordinator
Tacoma, WA • 10/2019 - 04/2021
WORK HISTORY
Answered customer telephone calls promptly and appropriately handled needs.
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Maintained clean and organized front desk areas to uphold polished company image.
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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
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Took reservations over phone, in person, and via computer for guests and provided confirmation information.
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Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Used internal software to process reservations, check-ins and check-outs.
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Answered multi-line phone system and enthusiastically greeted callers.
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Oversaw fast-paced front desk operations and guests' needs at busy facility.
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Confirmed important personal and payment information for compliance with security and payment card industry standards.
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Confirmed appointments, communicated with clients, and updated client records.
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Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
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Handled assignments independently with good judgement and critical thinking skills.
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Collected payments, processed transactions and updated relevant records.
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Provided care for 11 years-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
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Scheduled surgeries, managed pre-certifications and verified insurance coverage.
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• Communicated with patients, ensuring that medical information was SKILLS
• Process improvements
Multidisciplinary Team
Collaboration
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• Patient Care
• Scheduling
• HIPAA Compliance
• Training and mentoring
• Inventory and restocking
North High School
Omaha, NE • 05/1990
High School Diploma
EDUCATION
CERTIFICATIONS
• License - NC-10037896
St Joseph Medical Center Wound Care - Wound Care Technician Tacoma, WA • 05/2019 - 04/2021
kept private.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
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Assisted with processing patient admissions, transfers and discharges.
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Assembled and maintained patient medical records and other documents related to patient care.
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Responded to patient call lights to expedite appropriate follow- through.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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Identified patients requiring debridement procedures and alerted attending physician.
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Attended wound care education programs to gain knowledge on most recent techniques and procedures available.
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• Cleaned and sterilized instruments, equipment and surfaces. Administered medications and treatments according to physician orders.
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