Service Technician Technical Support
Resume:
Vladimir Lopez
Centreville, VA 20120
Vladimir.Alejandro.Lopez@g
mail.com
EXPERIENCE
The Cheesecake Factory, Fairfax VA — Server
July 2021 - PRESENT
● Manage and maintain up to 7 tables at a time while keeping a positive attitude and conversation.
● Make visits for all customers enjoyable and memorable while upholding food and beverage safety.
● Manage a team to assure all closing tasks are completed correctly. FH Furr, Manassas VA — Service Technician
Aug. 2023 - Dec 2023
● Use company vehicle daily to drive to client homes.
● Perform diagnostics and troubleshooting on HVAC systems
● Ensure date is collected and recorded while taking payments MOD Pizza, Fairfax VA— Team Lead
September 2019 - June 2021
● Work in a fast paced environment while providing exceptional service.
● Tasked with training new hires to operate kitchen machinery and understand and perform all job duties.
● Always ensure that food safety protocols are being maintained and upheld.
T-Mobile, Guadalajara MX — Technical Support
July 2017 - November 2018
● Direct users through step by step problem solving.
● Initiate and organize appointments for users to further ensure users are satisfied and issues are resolved.
● Offered bilingual services to resolve issues with devices, and customer accounts.
SKILLS
● Time management.
● Completing tasks
with sense of urgency
● Collaborate with a
team.
● Lead a team
efficiently.
LANGUAGES
● English
● Spanish (fluent)
EDUCATION
● NOVA Community
College, Annandale
VA — Business
Administration
August 2020 - Present
● WT Woodson High
School, Fairfax VA
September 2014 - June 2017
Pet Supplies Plus, Fairfax VA — Customer Service Rep January 2016 - June 2017
● Assisting customers by guiding them to find the perfect product for them and their pets.
● Organize and document inventory of store items, while restocking merchandise and products.
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