Business Analyst Customer Success
Resume:
ALPA PATEL
Contact Number- 972-***-****
********@*****.***.
Alpa Patel has been an experienced AR team Specialist/Analyst (Finance and revenue) at Teladoc Health since September 2023. I previously worked as a Business Analyst in the hospitality industry. I served as a Medical Technologist and Safety officer in a Hospital (HCA), Infectious Disease Esoteric Lab, and Clinical Microbiologist/Med Technologist at Quest Diagnostics lab.
I am experienced in solving Root causes, Gap Analysis, CDCI, SQL, JIRA, Tableau, Oracle Fusion, D365, MS Access, MS Excel, Power BI, Meditech, QMS, QMPS, QLS, Sunquest 8.2, HL7 files, Waterfall, Agile and snowfall methodologies. Use MS Teams and Webex for Meetings and communication.
Open to working in the Healthcare IT field as a Data Analyst, Business Analyst, or Healthcare Management position with experience in Problem-solving, invoicing CM/DM, and bad debt recovery.
Excellent Organizing, Management, and Leadership skills, and a fast learner.
Part of Team projects like Web booking with new price matchbook price, Reagent utilization, Quality improvement, and TAT in high
volume laboratory and online website gap analysis for the hospitality industry to improve customer satisfaction.
AR Billing Specialist/Data Analyst experience.
Certified MCSE+I by Microsoft.
completed a BA career training course at Dallas Training Center.
Agile Methodology certified by Coursera.
Business Analyst and Process Management by Coursera
QMS certified by Quest Diagnostics ID Lab.
Safety team leader for Infectious Disease Dept at Quest Diagnostics Esoteric lab.
EXPERIENCE
Self-employed as a Private tutor studying for PMP and CSM 05/2024-present.
Teladoc Health INC, Lewisville-09/2023-05/2024
AR Team Specialist/Analyst-Remote
Working with the CM and FR team invoicing quarries, setups, errors, and modifications and keeping their accounts/records updated with new, expired, changed, and monthly charges collection records.
Work with stakeholders and Developers to solve the gaps and keep the process smooth and steady.
Part of the team during transit to Oracle Fusion from D365.
Used Salesforce, Oracle Fusion, D365, Tableau, Power BI, MS Office-Excel, and client portals like Coupa, Gap, and Vanguard to post invoices and check the status.
KV hospitality, Dallas-06/2022-08/2023
Jr. Business Analyst- Hybrid
Online booking and marketing team and part of customer success management team.
Keep up with customer requirements and solve issues with vendors and customers by analyzing and resolving the issues promptly. Used Jeera, SQL, Visio, and Atlas Database.
MED FUSION -QUEST DIAGNOSTICS ESOTERIC LAB. LEWISVILLE, TX 75067-05/2019 – 06/2022
Infectious Disease Medical Technologist/Microbiologist
HOUSTON GOLF COST H. DIVISION, HCA Hosp at Kingwood Med Center -10/2018 – 05/2019
Sr. MEDICAL TECHNOLOGIST (MICROBIOLOGIST).
PALACE INN, CONROE, TX. 07/2018 -06/2019
Owner/customer success manager.
12/2002 – 7/2018
QUEST DIAGNOSTICS CLINICAL LAB, MICROBIOLOGY DEPT, IRVING 75063.
Sr. Clinical Microbiologist/Medical Technologist
10/2001 – 08/2002
UT SOUTHWESTERN RESEARCH LAB. DALLAS, TX
Oncology RESEARCH ASSISTANT, UT SOUTHWESTERN MEDICAL CENTER ONCOLOGY.
03/2001 – 09/2001
Pharmacy Technician, CVS PHARMACY, Irving 75061
EDUCATION
MCSE + IP certified by Microsoft Comp-2001
Business Analyst – Dallas Technical Training Center-2023
Agile Methodology by Coursera-2023
Business Analysis and Process Management by Coursera-2023
BS in MT IERF- (International Education Research Foundation) - CA, USA-2022
BS Major in Microbiology with a minor in Botany
J. & J. College of Science –Guj University, India-2000
Pathology (IMA)-Diploma in Medical Technology with Minor in Pathology
Mahagujarat Hospital, Indian Medical Association of India – Delhi, India-2000
Equivalent to a graduate course of pathology directed in the following fields of microbiology:
Industrial, water, food, environment, virology, parasitology, histology, and additional medical microbiology concepts.
Areas of Expertise
Program management, Customer Engagement Management, Customer Success Management
AR Account Management, Collection team, and Business Analyst
Start-up Experience
Team Leadership with the best organizing skills
Customer service, Cross-Functional Management
Contract Negotiations
Invoicing and Research and investigate and resolve gap and root cause analysis.
CDCI, SQL, JIRA, Oracle Fusion, D365, MS Access, MS Excel, Power BI, Meditech, QMS, QMPS, QLS, Sunquest 8.2, HL7 files, Waterfall, Agile and snowfall methodologies.
Problem-solving skills, invoicing CM/DM, and bad debt recovery.
Led numerous projects like reagent utilization, quality improvement, and TAT in high
volume laboratory and online website gap analysis for the hospitality industry to improve customer satisfaction.
Contact this candidate