Customer Service Quality Assurance

Albert Robin James

Baltimore, Maryland. Mobile: 640-***-**** Email: **************@*****.***

Career Overview

I am a result-driven proactive and resourceful professional providing impeccable customer service and organizational leadership, while adhering to ethical principles that reflect the highest standards. Key Skills

● Excellent communication skills and a great listener

● Ability to work independently and as part of a team.

● Proven ability to conduct quality systems review and auditing.

● Efficient management of procurement of goods and services. Professional Experience

Self Employed

• Providing handyman services to April 2012 to June 2017 various families in Ohio, U.S.

Government of Grenada February 2009 to October 2011 Business Coordinator

● Managed small business program for unemployed youth.

● Instrumental in developing procedures for loans and entrepreneurial training.

● Co-managed rehabilitation project of hurricane ravaged Youth Recreational Center. PADCO/USAID November 2004 to June 2006

Procurement Officer – post hurricane rehabilitation program

● Conducted all aspects of procurement for materials and services.

● Assisted in formulation of established operational procedures.

● Submission and assessment of bid proposals for various projects.

● Periodically reviewed prices of material and service suppliers’ performance. Caribbean Agro Industries Ltd June 1983 to May 2001 Manager logistics/Import/Export

● Regional Sales Representative

● Managed import/export departments.

● Conducted ISO quality assurance audits and made recommendations for procedural adjustments to improve efficiency.

Education

University of West Indies [Business Administration - precursor to MBA] TEK Consulting Group Ltd. [ISO quality assurance certification] Albert Robin James

Contact this candidate