Customer Service Representative

Murphy O’Shields *********@*****.*** 864-***-****

Charlotte, NC

Education - Wofford College - Spartanburg, SC (2017-2021)

Major - Humanities - English, Religion and History

Honors - Life Scholarship

International Experience -

Prague, Czech Republic ; Fall Semester - September 2019-December 2019

Semester Study Abroad Program through CIEE

Rabat, Morocco ; January Term 2018

Studied Moroccan and Arabic Culture,lived with a host family. Traveled to different cities throughout my time there visiting Mosques and Sacred lands.

Professional Experience -

Home and Garden Classic - Store Clerk - Spartanburg, SC, Spring 2017

-An antique and gift shop that is family owned and operated; learned retail and customer service skills

Frank's Outback Restaurant - Bus Girl/Server - Pawleys Island, SC, Summer 2018

-Franks is a family owned and operated 4.7 star restaurant.

EMERGE Family Therapy and Training Clinic(Shadowing) - Secretary and Training Observer, January 2020

- Answering phones and connected with therapists about appointment scheduling; filed and mailed documents; observed some sessions with client confidentialit

Greenville Triumph Professional Soccer Team(Internship) - Greenville, SC, May 2021

- Processed online orders, barcoded items, tagged clothing, Point of Sale, inventory transfers

Make a Wish Foundation(Internship) - Greenville, SC, Summer 2021

- Assisted on Donor Research, WISH Society program, wish discovery and other projects

Assured Partners (Customer Service Representative) - Greenville, SC, July 2021 - May 2022

- Customer Service Representative, answer phones, assist Account Managers

Current -

RingCentral Inc (Sales Development Representative) - Charlotte, NC

Leadership Experience -

Palmetto Girls State American Legion Auxiliary Summer Camp; Opportunity to participate in Government runnings; Presbyterian College; Summer 2016

Work Crew Volunteer - served campers voluntarily at a Christian based camp for a month

Young Lives Volunteer - served as a volunteer for a program to assist teen mom

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