Quality Control Customer Service
Resume:
Janice Wilson
404-***-**** * ******************@*****.***
SUMMARY
Highly motivated, skilled in customer communication and complaint
resolution, assisting internal and external customers to achieve service
levels that far exceeded industry averages. Assimilates knowledge and
applies it to tasks at hand, working independently or in teams; effective
achieving goals under demanding timelines; patient and resourceful in
solving problems.
Core areas of expertise include:
Computer and Communication Skills @ Plan, Prioritize, and Organize
Quality Control Lead @ Able to Make Decisions and Problem
Solve
PROFESSIONAL EXPERIENCE OVERVIEW
Quality Tech Lead
Wallner Expac,Kennesaw,Ga
08/2016-06/2019
Key Responsibilities:
> Checked work order for errors and made sure it was corrected before
leaving warehouse.
> Production,Inventory, & Scrap Control for Management.
Mail Operator/Sorter
Dependable Mail Service, Austell, GA
02/2015 — 02/2016
Key Responsibilities:
> Started machines that automatically feed and observe machine operations to
detect any malfunctions.
> Operated mail sorter machine.
> Inspected mail machine output for defects and determined how to eliminate
causes of any defects.
> Sorter and Packer
Machine Operator
FABRICO, Kennesaw, GA
01/2014 - 01/2015
Key Responsibilities:
> Operate Press and Fold Fabrication Machine Press
> Quality Control & Inventory
> Check Order With Customer Service
> Pack and Label For Shipping Department
« Accomplishments: Employee of month, Pay raises
Assistant Manager
FRED’S Cartersville, GA 01/2010-
02/2015
Key Responsibilities:
> Supervisor with payroll responsibilities
> Customer Service
« Accomplishments: Promoted to Manager within lyear, Best Employee
Award
EDUCATION
—— EEE
Contact this candidate