Executive Assistant Customer Service
Resume:
CONTACT
Colorado Springs, CO **916
****.*********@*****.***
WEBSITES, PROFILES
linkedin.com/in/davesharlow
SKILLS
Microsoft Office Suite
Travel Arrangement + Budgeting
Team Communication
Leadership + Team Building
Training + Mentoring
Confidentiality + Compliance
Policy Development + Review
Solutions Geared Problem Solver
Solutions Development
Process Optimization
Operational Auditing + Reporting
Strategic Planning
Data Program Analysis
PROFESSIONAL DEVELOPMENT
Legal Secretary, 2021
Leadership, Navy Senior Enlisted Academy, 2021
Senior Enlisted Advanced Leadership Course Certification, US Navy, 2020
Drug and Alcohol Program Advisor, 2016
Customs Boarder Clearance Agent, 2013
Office Management and Administrative Services, 2014
Computer Operator Services, 2011
Equal Opportunity Program Manager, 2011
AIS / SSO / SCI Admin, 2011
Records Management, Cyber Security, Anti-Terrorism, Privacy, Stress, and Suicide Prevention
PROFESSIONAL SUMMARY
Adept and agile Operations Professional with extensive experience in seamless function-focused workflows and efficiencies through interactive leadership focused on achieving organizational goals. With over 10 years of experience in human capital management coupled with a passion to improve team capability through functional support and effective processes and procedure, my passion is simplifying success through effective operations. Hold TS/SCI Clearance.
WORK HISTORY
January 2007 - June 2024
Administrative / Office Manager Supervisor, United States Navy, Norfolk, Virginia
-Significantly enhanced operational efficiency by refining high-level instructions, policies, and guidance, which resulted in improved productivity and streamlined departmental coordination. This seamless integration of planning, scheduling, and directive management, boosting overall departmental effectiveness. This role involved implementing stringent security measures to protect sensitive information and ensuring compliance with privacy regulations, while providing strategic guidance to leadership to drive organizational success and foster team collaboration. By optimizing budget allocation and cost savings through effective fiscal administration and financial management, alleviating administrative burdens related to travel, timekeeping, and property management. Additionally, mitigated risks by managing legal documentation and tracking security clearances, planned, and executed high-profile events, employed advanced procurement strategies for resource optimization, and developed a skilled workforce by mentoring and training 35 junior personnel, enhancing team performance and capabilities.
January 1998 - January 2007
Administrative Assistant, United States Navy, Norfolk, Virginia
-Effectively managed databases for onboarding, detachment, and personal data filing, ensuring accurate and accessible information for efficient record-keeping while providing strategic recommendations to enhance organizational compliance and efficiency. Through effective fiscal administration and oversight of financial systems, I optimized operations and resource allocation, coordinating everything from routine records organization to high-profile ceremonies with political figures. Additionally, aided in decision-making by producing detailed reports and correspondence, achieving cost savings and efficient procurement through forecasting and budget assessments.
EDUCATION
April 2024
Associate of Arts Interdisciplinary Studies
American Military University, Charles Town, WV
June 1998
High School Diploma
Massena Central High School, Massena, NY
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DAVID SHARLOW
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